-
April 2023 by Gabriel Barrandeguy (gabaktech)
If they want to close earlier they have to change their signI am here and they will answer the phone but they keep their door shutIt makes no sense, employees are not incentivized to help the company to sell more. Even if they have to stay a few more minutes after hours they should stay, that is their duty
-
April 2023 by David Bubbly
It was such a wonderful experience . The guys were so helpful. The one with the glasses was amazing. I wish I could have taken him home. He was the best.
-
September 2022 by Mike Craycraft
I share the negative Customer Service feedback. We are building a new home, the builder recommended Ferguson, Cincinnati location and a specific contact. We dropped in just to look at pricing and selection. We were in there for over and hour. Not a SINGLE sales associate acknowledged or greeted the entire time. We had plenty of questions but no one seemed interested in our business. In fact, I later left a voicemail for Greg who is listed as a very knowledgeable contact in our Selections binder. It has been weeks and not a hint of a call. Our builder did strongly encourage us to make an appointment but we were in the area so dropped by. There were PLENTY of associates standing and chatting at the reception desk, NOT a single one acknowledged us. We have decided NOT to do business with Ferguson. First impression is EVERYTHING!!!!!!!SINCERELY,Lost Customer
-
May 2022 by David South
Noah and Darian are very knowledgeable and go the extra mile. They've been very helpful in all my buying decisions.
-
December 2021 by Mike
I share the negative Customer Service feedback. We are building a new home, the builder recommended Ferguson, Cincinnati location and a specific contact. We dropped in just to look at pricing and selection. We were in there for over and hour. Not a SINGLE sales associate acknowledged or greeted the entire time. We had plenty of questions but no one seemed interested in our business. In fact, I later left a voicemail for Greg who is listed as a very knowledgeable contact in our Selections binder. It has been weeks and not a hint of a call. Our builder did strongly encourage us to make an appointment but we were in the area so dropped by. There were PLENTY of associates standing and chatting at the reception desk, NOT a single one acknowledged us. We have decided NOT to do business with Ferguson. First impression is EVERYTHING!!!!!!!SINCERELY,Lost Customer
-
December 2021 by Mike Rohan
Had some plumbing parts priced for a total of 275 and went to Home Depot and got the exact same fittings and pipe for 150. Price gouging at its finest. At some point these supply chains need to be held accountable. I will never shop there again.
-
December 2021 by Drew Slater
This is a satellite store but has a decent inventory of plumbing materials and supply. They can usually have whatever you need by 7 a.m. the next day.
-
November 2021 by Michael Privett
Did the best they could to locate my shower parts.
-
April 2021 by Monica B
Hands down the WORST CUSTOMER SERVICE in town. I wish I could give 1/2 star. I recommend using anyone else.
-
April 2021 by ronald simpson
I use ferguson's almost daily. Great place great counter people great sales people
-
June 2020 by Mike Yaden
Being a contractor I need to get in and get out with what I need and Ferguson Supply.
-
December 2019 by Tonio Wantez
They always take care of me down on John Str.
-
December 2019 by Mor Wade
I ' d like to work for the company.
-
November 2019 by Raymond Bowman
Everyone has always been super helpful. Highly recommend.
-
November 2016 by Tyler Guethlein
Best customer service I've ever had at any store period!!!
