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May 2022 by Ryan P.
Probably the worst 5/3rd I have ever been in. They remodeled to have 2 tellers every time I come in. The last time I went in they had 5 people in the drive through, 4 customers inside and only one of the tellers was doing transactions, the other teller was making cold calls, like multiple of them. Never once offered to help.
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March 2022 by Jim S.
Fifth Third Bank is the worst. They got me as a customer "by accident" when the car dealer I was buying my car from set me up with them to give me my car loan. So I tried to make my first payment by web and the web page did not allow me to create an account even after double checking the data I entered. So I had to call them. I called them and the woman right off blamed ME for the site not working. Then she took my payment. But then I was looking at my intro letter and it stated that they have the right to sell my info to virtually anyone they want unless I call them and select the menu item to JUST SAY NO to SPAM. SO I called... No menu offering that option. SO I waited on hold 10 min. Get the Indian and he has no idea what I'm talking about. No, he understood English. He just had no idea about putting me on the No Spam list. So once again in just 2 hours, Fifth Third Bank WASTED 2 hours of my day with their crappy customer service and crappy marketing policy. If I could I would find another loan for my car right now. In fact tomorrow I think I will call my bank and see if I can get a loan to replace this one just to say F. U. to Fifth Third Bank. Hate them already and this was my first day of dealing with them.
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November 2019 by Camilla W.
I deposited a check and the ATM ate my card and destroyed the check. Then they had to perform an investigation to figure out if my deposit was legit which took 10 days...no one on site could help me.
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August 2019 by Cami P.
Vickie Neltner...........took 7 days to return a phone call....blamed a trainee using her desk so she could'nt check her vm's she said.......I found out from one of her co-workers today, she was able to check those vm's anytime from anywhere on any phone.....Then texts me and says I'll call you back in a few........50 minutes later.......no return phone call........don't use 5th 3rd for a mortgage, their unprofessional......check US Bank none of the easy lies will have to be dealt with.....stay away from 5th 3rd for a mortgage
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September 2016 by Pamela F.
The folks at this branch go the extra mile to sort through the Fifth Third rigamarole that make it an annoying place to manage your money. The tireless manager unraveled a tangled escrow error for us over three months, persevering until the end. The mortgage broker Terri got the junk fees dumped on our refi with a lender credit and a great 3.6 rate on a 20-year. When the bank came back with a variances the day of closing, she made good on her original quote and wiped it out. Impressive staff make this sketchy institution worth the risk. Plus, they have dog treats -- now THAT'S customer service.
