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October 2023 by Jeff Tackett
Very customer friendly
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June 2023 by Robert K.
Great Friendly Service, diligent to check your ID and always help with complex tasks.
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May 2023 by A Guy
Come to this bank ATM almost nightly, trash hadn't been emptied in almost 2 weeks. Edit: they emptied the dumpster and left all the trash.
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March 2023 by Still Fill
5/3 is great.
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January 2023 by myiya crawford
Since I can’t get ahold of anyone in the branch or get through to get a valid explanation to customer service I’ll just leave my review here! 5/3rd is a joke they higher foreigner who hang up on you or place you on hold for 20 minutes when they don’t have an answer! I was hung up on because I asked to speak with a supervisor! I’ve never spent an entire shift calling a bank just to not get a resolution! I am outdone!!
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August 2022 by Elizabeth Derrenkamp
Thank you Yuki for your help with my godfather‘s estate, very kind and understanding with my situation. On several occasions, she was very helpful and answered all my questions as needed. I am very proud to be part of fifth Third community, thanks again.
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May 2022 by Maccivision
Have been calling all day and not once did anyone answer the phone
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May 2022 by Barb Roberts
Tried to cash a check here from a major credit card company and was told that it wasn't written correctly and she made me feel like I was trying to commit some type of fraud so I mobile deposited with no issue at all. Some people just love to give you a hard time like on a power trip, it's a shame as I've been a customer at this bank for 30 plus years and they hire a bad employee or two and all goes down hill from there.
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March 2022 by Hemu Dhimal
Very very poor costumer service in this bank . My credit card been lost for 3 weeks and I been calling them didn’t respond my call and when I try to call them again they picked up and saying my card is block and give me wrong number to call . Today I call to bank 5,6 times didn’t pick up my call and it’s says you will get response on app too but No I didn’t get response on app either.. it’s very frustrating,, wasting time for us ,, didn’t respond to call for costumer , and how we get help ,, we don’t so we call bank but they don’t even respond to us .. this very sad , and very bad bad service ..
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December 2021 by Jeannette Humphries
Very disappointed you can't talk with anyone unless you schedule a time using an apt that I don't use.
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September 2021 by Jill Bell
I'm so tired of trying to get help to see about a mortgage. Customer service is non existent. I have emailed I have left voicemails I have tried calling my local branch. no on EVER answers the phone. do I need to take my business elsewhere?????
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August 2021 by Anita Eulenburg
Very disappointed. I am a long time 53rd customer. I have called for the last two days trying to learn about the refinance process only to discover I have to schedule a call back by registering on their website.... so I do that and now have an appointment in 5 days. Not very user friendly for a working person to get the information needed. 53rd can do better.
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August 2021 by Chris Warren
Have called multiple times the past 2 days and have yet to have someone answer the phone. Called another branch and had no issue.
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June 2021 by Michael Wainscott
Very knowledgeable and courteous.
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January 2019 by Amanda F.
I have banked at 5/3 for over 15 years. My bank account got robbed through my atm card for $600. They replaced my money, but later denied the claim and removed the money for my account. They said that a transaction made in October by a man was not disputed, and it looked like the disputed claim looked just like the man the removed the undisputed money. There was a ridiculously obvious difference in the 2. One was not looking sneaky and was more heavyset. The robber had a scarf and hat that wrapped around his face for disguise. 5/3 said that they could see the difference now, but are unable to reopen the claim. I will be finding a new bank. 5/3 has really let me down.
