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February 2024 by Katy grace
Horrible service. The salesperson gave my dad an attitude when we asked about our appointment. I was getting 4 new tires and alignment. We went to another Firestone to get the service done.
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February 2024 by Jeff Littlejohn
They did a good job of fixing the car, but items were stolen, so I won’t be back.
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January 2024 by Malachi Henderson
Was told I could get a quick tire plugged on my vehicle first thing in the morning..Ended up waiting/taking well over 2 whole hours to have a simple tire plugged that could’ve been done in a 8th of the time. While they were slow and not busy at all. Never again! Should’ve went with my gut and went to a small independent shop that could’ve had it done in ten minutes while I waited in my vehicle. Zero sense of urgency! Ruined my whole day by throwing my schedule off. Missed breakfast and by the time they stop holding my vehicle hostage and release it to me it will be in the middle of lunchtime.
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January 2024 by Monica Bowen
I am always able to call in the morning, and have an answer by the end of the day. They work with me on my kids schedule, when they need to keep my car, and are just all around good people. This last visit they even saved me money! Their service is fantastic and I recommend them to everyone around Norwood.
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January 2024 by Raymond Horvath
Scheduled an appointment online for an oil change and tire replacement, when i got there they told me I had no appointment scheduled. The manager asked me what the problems were and i told him that the front left tire had a hole in it, but made it clear that i didn't want it repaired and would much rather have it replaced (the treads are extremely worn, dry rot, etc.). he told me they could get me in before the end of the day. I was okay with that and left my car there. kept waiting for an update call telling me it was ready, but got nothing. called the next day and they told me it was ready. I went in and picked my car up, i was very upset and disappointed to find when i got home that they didn't replace the tire but rather patched the hole. I will not be going back.
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January 2024 by Michele Gaston
I love coming here they always take care of me thanks Eric and Gavan.
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January 2024 by Keith J
They're a friendly crew. I called in the mid morning, showed up around lunch time and they got me out same day.
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November 2023 by George C.
Terrible service. Booked a 3pm appointment and when I arrived I was told they couldn't look at the car for another 1.5 hours. The staff was rude and unprofessional. Do not take your car here.
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September 2023 by Valerie M.
I'm not from the area I buy my tires exclusively from fire stone, auto care near my home and just had service done yesterday. I have run over some thing and have a nut or a bolt some thing in the tire and it needs to be repaired or I need at least my spare tire put on and this fire stone auto care here in Cincinnati has no desire to help. Don't waste your time he told me he's at least three hours behind. I would say they need to get some better quality staff, but it appears that the management leaves a lot to be desired too. No wonder they are behind. You can't have a good help if you don't have a good management.
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September 2023 by Roshan McGee
Had an appointment to mount tires at 10am. Manager told me if he had known they weren't bought from him directly he wouldn't have even scheduled it. Then he said he would have it done before the end of the day... which was 8 hours from 10am. I went to CarX with no appointment and I was done in less than an hour.
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August 2023 by Roberto H.
Scheduled an appointment, got a confirmation email. But when I showed up, they tell me they are fully busy and can accommodate me the day after? So why they have an appointment system if they don't follow it. Making me waste time and now I have to look somewhere else. Really frustrating. So stay away from these guys
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July 2023 by Honeysuckle Brown
Eric G. or Devan will meet your needs- During the summer- Bring them some cold water-Let’s help keep them hydrated! It’s a kind gesture!
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July 2023 by Joia Shaw
If I could give zero stars I would. If your car is breaking down or on the verge of that DO NOT go here. They do not fix problems, I paid them over $1000 to fix an overheating problem and two days later my car is having even more problems. When I took it back they were very nonchalant and dismissive despite the huge amount I paid them. Terrible customer service, overall a bad business. Also charged $80+ for an oil change and ran unnecessary tests. Currently waiting to hear back from corporate to reconcile and solve their $1400 mess up on my car. It is currently not drivable and has not been since the second day that they “fixed it”
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June 2023 by James Rex
Tried to make an appointment for a tire repair via phone and was told I had one scheduled, and received email confirmation. I arrived on time and they told me that they couldn’t find the appointment, and that they were fairly busy, but if I could leave the car they would be able to have it ready by the next morning by around 10am. That worked with my schedule so I left it there overnight. Noon the next day rolls around and I give them a call. Still not done. They told me they would be getting to it soon and should have it done by 2pm. 2:45 rolls around and it still not done. They told me they could have it done by the next morning. Noon the following day rolls around and I still heard nothing so I called yet again. STILL NOT DONE. I understand they’re busy, but they kept leading me along thinking they could service the car and it sat there for two days for a stupid tire patch. So I just went and got my car back and made an appointment for a different shop while they got my keys. Staff was generally rude on the phone. I don’t plan on ever using this shop again, there are better options literally down the street.Service: Tires
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May 2023 by Kelvin Mojica
very fortunate that these people are so transparent and hard-working! they really work with you and the prices are very fair. sometimes they are short staffed so the service might take a little longer than expected but it's always great work and great service!Service: Tires
