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February 2024 by Alexis B.
Extremely rude employees on the phone. I'm glad I was able to see how they handle customer service on the phone before I brought my car in. I would recommend driving the extra miles to a different Firestone.
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January 2024 by Tasha Hutsell
Nice guy at the tire station, very informative!! And helpful
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January 2024 by Rickey Ross
Polite employee and fast service
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January 2024 by Patrice Carpenter
The staff was very professional and kind. Mr. Flowers, at the Colerain (Northgate) location was pleasant and very helpful to my concern. Explained to me very clearly what my options were to fixing the concerns I had.
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January 2024 by Michele Green
Scheduled an appointment. Taken care of right away
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January 2024 by Ronnie Clemons
The mechanics that work there are amazing, attentive, and honest!
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December 2023 by CHRISTIAN M MIRELES URZUA
they scratched my rim The service was good but they were not careful with the handling of my rim
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October 2023 by Ciara Carson
This place has a manager who is racist. Do not go here! He refuses to put air in my tire and is the only person at this location who has a problem with doing so. He says it’s not a “fill station” very condescending.Service: Tires
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October 2023 by Tracey Pleasant
This facility told me to continue to drive my car after stopping 4 times asking what is wrong with my car, I ask them to check all fluids etc and eventually scheduled a diagnostic testing that they want to keep my car overnight which meant I need an Uber to complete this with added cost, long story short if you are a woman be careful here, they did not care to be HONEST about my vehicle. In fact I paid for small things to get fixed as more thing suddenly needed to be repaired on my car after going there. Long story short: I had taken my vehicle to 3 other Firestone autos and gotten the same results, so I went to VALVOLINE and asked them to check my fluids again to find that my car had no oil in it and my low oil light never came on. This shop needs investigating because they clearly did not do anything they were asked to do to fix my car, in fact they gave me instructions to keep driving it with no oil to wait for a light to come on. They set me up for major damages and now I understand how my AC went out after going their in May as well. This place breaks your car to profit. Thank me later....COLERAIN LOCATION BE WARE!!!Services: Tires
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September 2023 by Destiny Bedinghaus
Absolutely love this place! Highly Recommend! I have desperately been trying to find a good, honest, professional establishment to take my car for repairs, Maintainence, etc. The employees at Firestone were so kind and very knowledgeable on everything my car needed service on today. I plan to make this my only destination for services on my car from here on out, and I can see myself giving them a lot of referrals as well. It is very hard to find people that care about you as a customer and about your vehicle and from start to finish of my interaction with everyone it was wonderful. It was just important to me to leave this review for them because everyone at this location made me feel valued as a customer. Thank you all and I’ll be back.Services: Tires
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September 2023 by Cameron Smith
Managers a nice guy, staff is awesome as well. Loyal to their service.
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August 2023 by Seth Marshall
After over 10 years of using Firestone I will not be going back. I went in and told them my car needed at least 3 tires and Possibly the fourth. They called me later in the day saying to replace a ball joint and then informed me they wouldn't honor the warranty on the tires because of it. I was upset because I bought the tires from the same place and they didn't say if I didn't replace the ball joint I don't have the warranty. I told them no to the ball joint and just do the tires. I said I would leave it for a couple days for convenience. 5 days later I show up and they hand me the keys I go out and my tires have not been replaced. I go back in and they said we thought you didn't want to spend the money on it. Once again I only said no to ball joint and expected tires to be done before they called me. Thankfully they were slow and did them right then but I was late to work and they didn't even try to compensate me for anything or even honoring the warranty which again when I bought the tires from them the last time they failed to mention that not doing the ball joint means I don't get a warranty. Terrible service I used to be proud to go to Firestone but it has gone downhill in recent years at all the locations in Cincinnati.
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July 2023 by Jackie Braswell
Northgate Firestone Earned a FIVE today. Awesome service provided by Brandon and his associates. Professional, courteous, respectful of the service request made. I called at 8am, car in by 9am, out by 1:00 pm.with oil change , new tires, old tires were rotated, an alignment completed. Rides great! Feedback provided prior to repairs was great. Brandon was patient with my questions. Awesome Job to you today! So far...so good, if any thing goes wrong I feel confident returning for issues to be fived.Services: Tires
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June 2023 by Simone Gamboa
they got the job done. issue was i dropped off with an appointment on Saturday and my car wasn't looked at. i called to check on it and was told it hadn't been checked about a half hour before closing. i should have been informed. the following monday was a holiday- dropped off early- still didn't get checked. i opted to let it stay overnight this time as I didn't need it. job was finally completed the following day.also the quote given on the phone was 400 and the bill was 700. it would have been helpful to know the true cost- like, what if i hadn't been able to pay that amount. probably won't go to again
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May 2023 by Amber Cochran
Made an appointment earlier in the day & they had me out quick & easy.Service: Oil change
