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March 2024 by Barbara Culbreath
They were very friendly and took care of my issue in a timely manner. Just a little disappointed that the tire was not fixable, however; I understand somethings are not fixable, safety first.
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February 2024 by regina huffman
I always receive friendly and thorough service here
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February 2024 by James Mcfarland
The girl I checked my vehicle in with didn't take any notes for the tech who was gonna work on my car? So he didn't know what he was doing. He didn't know what the problem was. He had to call me to find out. I don't think he even looked at what I suggested him to look at. Turns out they don't even have the part to run. A pressure test on my vehicle. And the only thing they could do was the oil change. And they have my vehicle for 2 days.
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February 2024 by Richard Bolha
Rick is great, he took care of my concerns.
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February 2024 by Parris Rayana
Mistakes happen I understand. However, I feel like the situation could’ve been handled a lot better. I was told they misplaced my key but I believe they only told me this due to the fact that they hadn’t touched my car. Which is fine but if they needed more time they could’ve just communicated that. I ended up going to TD and got everything sorted. Place has a lot of potential just need to learn a way to handle stressful situations.
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February 2024 by ethnikchic
Rick and the guys here are great! I somehow got something stuck in my tire and woke up to a flat on Christmas Eve!! Thankfully the shop was open. They were able to save my (brand new) tire by plugging/patching it and I was on my way in no time! I completed a credit app and my service was free of charge!!! Even more amazing because it was Christmas Eve and I was broke, lol!!! I really appreciated the service I received that day.
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December 2023 by Shari Johnson
I am furious right now. I took my car in on 12/21/23. They told me they couldn't fix it because they don't know what's wrong with it but they hear the noise. But I need an oil change. I knew that do I said go ahead and do that then. Then they called back and said I need a new battery, my battery was registering low. Mind you I have not had any issues with my car starting up what so ever. However I bought the $200 battery.There very next day (today) my oil light is on. I checked the oil to make sure they put it in there. Well, it's in there but it's black. I don't believe they changed it. I think they just topped it off. Firestone on Northland Blvd in Cincinnati, Ohio just ripped me off. Mind you I am a card holder and have taken my car to Firestone for years. I'm very disappointed and unhappy with them. Now my engine is ticking and rattling after I left them"last night".Not even 24 hours. I did not need a battery. Nor did they change my oil. It's pointless arguing back and forth.
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December 2023 by Rob Holtz
Rick was really helpful and accommodating to get 4 new tires on my car. He did exactly what he said they were going to do without upselling me.
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December 2023 by Mathew Hayes
Went for an oil change, a tire, and an alignment at a scheduled time. Waited till I couldn't anymore and had to leave the car overnight there. Before leaving they told me they would get it in soon that night. Come the next day It still wasn't started, and waited an overall 12 business hours or 24 real life hours for them to just look at my car. I dont know if was coincidence or not but the moment i waited in the waiting room they actually started work on my car. In total 17 business hours or 29 real life hours to do the work i wanted done. They didn't do quality work as the moment we. Left the tire pressure sensor was broken, and the very next day the changed tire was flat. but if you do go wait inside and not elsewhere otherwise they may never start your car
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December 2023 by Sunita Chhetri
Too expensive for service charge ,just to change a headlight it takes hours,wrost experience and having their card is completely waste.u loose some customers,never gonna visit again
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November 2023 by Kevin Ragland
Worst experience! They replaced my brake lines on 8/4/2023 but didn't secure the front lines, so the axle rubbed through the line and I had no brakes 10min to my office...IN RUSH HOUR TRAFFIC on 8/28/2023. By 10/07/23, my gas tank fell because one of the screws to the gas tank strap fell out. Screws that they forgot to tighten when they loosened them to run brake lines. SLOW DOWN! You are putting people's lives at risk! Someone in my family could have died twice, and Firestone would have had a "shut down" lawsuit on their hands and live(s) on their conscience.
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November 2023 by Aziz bek
Very slow! It took 2,5 hours to change oil. I came on time with appointment. Also it’s very expensive to change oil. Never come back!
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October 2023 by Dharmesh Vyas
Great management. Very helpful and not price gougers
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September 2023 by Jillian Long
I made a morning appointment here bc I had a warranty but the warranty didn't cover what I needed which was fine. I was told I would hear back about What was wrong with my car the next morning. Didn't hear anything. The 3rd morning it was there I had to call them and they said it was my brakes and I needed 3 new tires bc all 3 had holes in them and couldn't be repaired. Was quoted 1700. I Picked my car up and took it elsewhere and paid 350 and I didn't need new tires and didn't have any nails.
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September 2023 by Steven Schlake
Wife took the car in for just a quote to patch a tire. A manager asked for all her information (explained it was for the car) and ended up signing her up for a credit card without her knowledge. Then proceeded to begin ordering all new tires for the vehicle and was trying to charge 2x the amount we ended up getting elsewhere. Very frustrating and untrustworthy service and shocked to find a new credit card in the mail weeks later.Service: Tires
