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December 2023 by Della Scott
I’m so glad I joined this bank
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January 2023 by Thomas Arnold
Excellent experience.
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February 2022 by Hummingbird 42
Fast service, polite customer service
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April 2021 by Carter Wale
I recieved excellent customer service from this branch.
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February 2021 by Lauren M.
Very friendly employees, prompt service and beautiful location!
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November 2018 by John Baker
The best of the best great staff Ryan and Jess are great
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April 2018 by Keith L.
This location is fantastic and the people are extremely helpful. Absolutely the best people at this location. I wish I could rate the customer service and fraud departments because I would give them ZERO. Everything gets dumped on the branch because the customer service departments are totally worthless. I was contacted by the automated line for fraud on my account and during the lengthy delay of being on hold to get an agent (more than 20 minutes) a second fraud charge appeared. I hung up and went to the branch where I knew they would take care of me and they did. Fire the head of the call centers for customer service and fraud departments. They are failing the customer and costing this bank money and added work to the branches and the customer. This has been a reoccurring problem for years since I opened my first account here.
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May 2017 by Andrew Prell
I enjoy going to this bank.
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July 2014 by R.J. Seifert
Absolutely the worst. Sent 2 customer sot First Financial got pre approval letters and never heard from them again. Avoid these folks like the plaque RJ- Here is the preapproval letter for ------ See attached. What is the tax rate there in Southgate? Can you ask the listing agent for all the condo docs (by-laws, declarations, HOA contact, budget, etc). Thanks! Jennifer B Sorette Sr Market Originator
