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November 2023 by Pk Kellow
I don’t know why this store has so many bad reviews lol, I think the girls are super friendly they’re just not overly fake and in your face! They always help me when I ask which isn’t often considering I’m a grown adult who doesn’t need a baby sitter in a shop like everyone else apparently does based off these reviews… idk I’m here almost daily buying something and I always have a nice time.
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September 2023 by Huh Wa4
Very helpful staff and always great experience from purchases to returns
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August 2023 by Karen Soots
Kaitlyn was super helpful and kind with my returns! She made me feel very comfortable having to exchange several items and was diligently going through my orders. I just love this store <3
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May 2023 by Olivia M
Did not offer assistance and just stared as my friend and I walked throughout the store. Did not feel welcome.
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September 2022 by Santa Rosa Beach Girl
Who doesn’t love free people clothing?!Found the best pair of jeans in here (old west slouchy jeans). Great location! Lots of inventory, great sized store front!
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September 2022 by Sarah Anderson
The workers there are awful. There were about 3-4 girls working and none of them greeted nor did they ask if I needed anything. Every time!!! What’s up with the customer service? It’s been like this consistently
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August 2022 by Rachel Watts
I love the Free People style. Unfortunately I think everything is just too expensive. I bought some earrings but I would have liked them more if the jewelry was genuine silver, especially at the price I paid for them.
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May 2022 by TheWilltoChoose
Who doesn’t love free people clothing?!Found the best pair of jeans in here (old west slouchy jeans). Great location! Lots of inventory, great sized store front!
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July 2021 by Lisa May
Not impressive to me that your entire crew of five women stood behind the counter on their phones and leaning over in the middle of a Saturday while people shopped.
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May 2021 by Lucy Abrams
I love this store! The girls are so helpful. Every time I am in I know I can count on Anna, Kendall, and Kate to be so sweet and helpful. The store is always pristine and the shopping experience is always amazing.
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December 2020 by Diana Donohoe
I went to the Free People store today in Kenwood, Ohio. As I walked into the store, I could hear the three store associates chatting among themselves, so they were clearly not mute. I spent several minutes in the store and was never greeted or acknowledged by the staff. I was the only customer in the store with three associates who could’ve taken a moment from their conversation to ask me if I needed any assistance. At first, I thought nothing of it, but as time went on, I started to feel uncomfortable and unwelcome. This made me want to leave the store, which may have been the intention of the silent store associates. I’ve heard about other poor experiences like mine, which tells me customer service is greatly lacking.
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September 2020 by Megan Palazzolo
Was trying to return something and they wouldn’t let me. The women was very rude. Will never shop in that store again
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June 2020 by grey rocha
the employees are absolutely lovely. so helpful & kind. makes for a great shopping experience <3
