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February 2024 by Carryl Crump
Their prices are incredible!!!! Plus their high quality merchandise!!! And friendly sales people!!!
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February 2024 by McKenzie Pointer
Jack is the bomb! Me and my mom went here to find a couch, i gave him a price and right away he hooked me up and found me a couch instantly. he gave me a WONDERFUL deal on the couch and was such a good help, he was so positive and supportive. it was delivered the SAME day and put together in my home! if i could leave 10 stars i 100% would amazing place! Thank you Jack!
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February 2024 by Doris Stricker
We have purchased all our furniture from Jack at Furniture connection'for many years Jack and all of his staff are wonderful also they go out of their way to find you what your looking for prices are great if you are in need of anything go see Jack at Eastgate mall Furniture connection if you don't check here first your crazy
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February 2024 by Bob Krauss
Originally came into the store to take some pictures of sectionals, as my wife and I have been looking at sectionals and she wasn't with me at the time. The salesman Greg was very understanding and helped me find items that were around the size parameters I originally gave him. I brought my wife and kids back into the store later that evening, and working between Greg and Jack, we settled on both a sectional and an outdoor dining set and we were set for delivery the following week. The night before we were re-configuring the living room and we were less comfortable with our initial decision, thinking a different setup could work better. We called Jack and it was already on the truck (probably behind a lot of other furniture as we were scheduled for the afternoon), and Jack said he would pull it off the truck and wait for us to make up our mind. We ended up driving down again and going through ALL of the sectionals again to make sure we went with the right couch, and Jack was very patient with us, our constant questions, and our restless kids. We decided to expand the original purchase, and we are now awaiting the delivery of our new furniture! We've always purchased from another furniture store in the past, but we definitely would come back for another piece when the time comes!
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January 2024 by Genevieve Ivers
Top notch customer service and a great experience from selection to delivery! Jack and Greg are honest, fair and extremely knowledgeable about the quality, manufacture and origin of the furniture offered at Furniture Connection. They are willing to go the extra mile to ensure that customer satisfaction is not only met, but exceeded!We are thrilled with our new furniture and will definitely be return customers. Several family members are also happy customers.Quite impressive is the fact that the delivery date and time were scheduled at our convenience, not within an extended window of time. The furniture arrived on time and we even received a phone call 20 minutes ahead to let us know they were on their way.Many thanks to Jack and Greg!
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January 2024 by Who Dey
This company treats their employees like garbage. On top of that, they always have negative things to say about customers behind their backs. Terrible ownership.
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January 2024 by Adam
This place is a scam. Most of their reviews are fabricated and they resell used furniture and mattresses at “new” prices. They also will use permanent markers to cover up dings to make it look new as well. Buyer beware!
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January 2024 by Anastasia Runck
Jack and his team treated me with such respect when I first walked into his store. I was just in there to window shop because my son spotted the store and asked if we could take a look. So after walking around I was on my way out the door when Jack stopped me and started asking questions about what my price range was, he took me to the back of the shop and showed me some couches that were in my price range and I found the perfect one for what I needed in my house. I settled on it and then went to look at mattresses and settled on a couple mattresses. Needless to say, if you are on a budget and don’t know where to go for home furniture, Jack’s furniture connection and mattress connection is where you should at least start. They have a lot of really nice pieces and with good quality material and I’m so glad my son told me to go look in there. I was instantly approved for $3930 and my payment is a very low. All in all I highly recommend these stores.
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January 2024 by Patty Rakes
What a great experience working with Jack. We weren’t quite ready at the time for delivery of the sectional couch. Jack told us not to worry he would deliver when we were ready and he did! The delivery crew was very polite and helpful!! I highly recommend Jack and his team!
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January 2024 by Cheryl Adkins
Great selection, great prices, good quality!! Customer service is the best. We had an issue on a Sunday, quick response and all was taken care of immediately— very happy with our experience with Jack, Greg & Furniture Connection. ?. We will be back for future furniture needs, highly recommend that you check them out!
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January 2024 by Katie Lynn Cox
My husband and I purchased our premium adjustable bed frame, and split King-size mattress, at the Furniture Connection store, located inside of the Eastgate Mall (Cincinnati, OH); while ultimately needing the items shipped to our permanent home in Phoenix, Arizona.Jack and his team worked hard to ensure our items were delivered in a timely manner, inclusive of a white-glove delivery service, and graciously threw in additional bonus items when my original item requests were no longer available (outside of his control).After a few weeks of sleep on our new furniture, we can already express how excited we are to have them!The Diamond Reflections Plush mattress is very cooling, soft, and comfortable! Both the Zero Gravity setting and the built-in Massage capabilities, included in the premium, adjustable bed frame have already helped crack my back in multiple places, multiple times, for very soothing pain relief! The Pima Cotton sheets are especially cool to the touch and should be very durable over time, and the TENCEL mattress protector will help keep dust mites at bay!We are also loving the two SNOW Memory Foam Pillows, as they are also very cool to the touch and comfortable!If anyone is looking for high-quality furniture, and would prefer to pay a discounted and affordable price, look no further than Furniture Connection! It's a small business employed with staff who have big hearts! ?
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January 2024 by Andy Zude
We had a great experience with Jack and Mike! They were more than helpful. They allowed us to take home a pillow from a couch in order to color match. They gave us a great deal on a huge couch that we needed to have fabricated and the turnaround time was very fast, two days, and it looks great. We were also shopping dining room chairs and found some that we liked. We were hoping to have them in time for Christmas and he mentioned that he would need to order them because they didn’t have the quantity that we needed. Jack’s solution was to loan us some chairs to use for the holidays until ours came in! We were very thankful for that. Overall we had a 10/10 experience with Furniture Connection thanks to Jack and Mike. We highly recommend using their services.
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January 2024 by G Summ6710
Great customer service and fast delivery!!!
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January 2024 by Lisa Mahan
If I could leave zero stars, I absolutely would. I went in to find a sectional, found one I liked, but told the owner I couldn’t finance anything because we are building a house, but I would pay $1000 each month and pay it off quickly. . He said that was fine they could do that. He told me he would need $21 down and would need my information to hold the sectional. I thought that was weird but was fighting with my 1 year old so I gave him what he asked for and he handed me a receipt, I signed it and went on my way. Later we had a family matter and I tried to cancel the order as we had not received the furniture anyway and he was so nasty to me and told me I could take him to court. I asked why he was being so nasty and he said because that isn’t how this business works. I explained how we hadn’t even received the furniture and he didn’t care. Was very nasty to me and just kept saying he would see me in court. I called the company he “financed” me through even though I told him I absolutely did not want to be financed and he done it anyway. They told me that per their rules, if the customer had not received the furniture, they should not be paying for it. Thankfully they closed out my account and made him give me my money back. So to anyone that goes here, please beware.
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January 2024 by Alan Nguyen
Jack and his crew are great. My mom ordered new furniture through him and he took care of her. The delivery was on time, and delivery guys were professional! Jack provides amazing customer service, he’s answered all of our questions before, after and during the whole process. Not only that, he’s been great with us post delivery when we follow up with questions. I can’t recommend him enough!
