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March 2025 by Anthony
I arrived at 6pm on 02/07/25 Store says it closes at 9pm. As I was about to head into the store, I see the employee close the gate and lock door and just leave….
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February 2025 by DM H
Gamestop shouldnt be a business , just shop at Amazon or Walmart. You’ll save money .
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February 2025 by Craigg
An employee said to her coworker to “make sure nobody steals that box” as it was only myself and another customer in the store I didn’t think that was a very professional thing to say as I’m holding a box of cards waiting in line to checkout. I don’t know what I did to deserve that comment being made. I gave no inclination that I was going to steal anything. I hope she learns not to judge people by how they look and realises that was a hurtful thing she said.
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February 2025 by Indigo Behling
Showed up during prismatic evolutions release on 1/17. There was a line of 20 people. When we were let in the store they only had 5 elite trainer boxes, and 3 other products which they had 6/8 of.
Only the first 4 people received any products even though there was a set limit of 2 product per person (should of been 2 items in general).
I find it shameful that a renowned franchise only was able to stock enough product for 4 people.
The only other conclusion was that employees set aside stock for themselves which in turn disregarded loyal costumers which is equally shameful. I find it most likely.
Was a waste of time waiting an hour before open today. Will not be returning, the Kenwood location seems better ran and stocked.
Change my mind.
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January 2025 by hawk tuah
The cash trade-in value at GameStop has notoriety for a reason and the only good thing from it is that it's fast, and this location is timely with trades most of the time. Employees do their best here but it's clear that nobody is prepared enough for some inquiries or things such as trade-ins, and anytime I go in it's always just one person by themselves which makes it hard to do literally anything if there's any more than two people in the store at the same time. No consensus on important customer policies so if you get screwed over it's tough luck. Employees look exhausted to no fault of their own almost all of the time.
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January 2025 by Chris Bausch
Place is awful service and awful prices. Stick with Ebay. Brought in 5 Xbox One controllers that they told me to bring in. Not only did it take 3 separate times to look up my controllers but they also had to switch cashiers because of being “overwhelmed” (All had stick drift they were aware) they offered me 8 dollars a piece for them…. Cool, whatever they dont work ive been here for over an hour and just want to go home. But the sole reason for going there was to get a replacement controller. I purchase a controller with the 35ish bucks they gave me in trade ins and still forked over another 25 out of pocket for one of theirs. Not only does the controller they sold me have stick drift (like the 5 I just traded in) but they also will not take it back. Place is going under and it makes perfect sense as to why. Stick with Amazon, Ebay, etc… Cannot wait till GameStop goes out of business.
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January 2025 by Hunter Kakel
i quit for a reason. go to nostalgia games in florence, KY, arcade legacy in sharonville, OH, ebay, amazon, mercari, or anywhere else besides any gamestop. every issue with this store is due to corrupt and irresponsible upper management and, no matter if you're a customer or an employee, there's nothing that gamestop can offer you better than any other retail chain or local business can.
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November 2024 by Stephanie Faller
They weren't open at 12pm like the store said, no employee showed up until after 12:15pm, and then they said they wouldn't be up and running till later.
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October 2024 by Real Cincinnati Rondo
Worst customer service ever. The guy Angela at the front desk. Has been selling me the wrong controller after I simply told him what I needed. He kept my i.d another time and wouldn't give it back. I have to waste more gas going to get my i.d. he wouldn't give to my girl after I called. This guy Angela has to be stopped very disrespectful @gamestop corporate
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October 2024 by Mia
Workers here are very friendly and helpful. However they are very inconsistent with store hours
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June 2024 by S J
I came in to sell an item and Hunter the manager on duty was super kind and helpful. He made it a smooth process and I will be sure to come back to this location.
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April 2024 by Aiden Litmer
Its a gamestop. Nuff said
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March 2024 by Shannon Lee
Has a small assortment of games. A little on the pricy side.
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March 2024 by Deangelo Davis
Directions was spot on and accurate, I was at my destination on 5 mins from where I live.
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February 2024 by Jason Douglas
Never got a chance to go
