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November 2023 by Evelyn Pence
Excellent service, sales team was incredibly knowledgeable and helpful - I loved the no pressure environment. Delivery guys were super nice and amazing! They had to go the third floor, up insanely steep stairs with the heaviest machine and did it with strength and grace. Thank you, Appliance Mart
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November 2023 by Amy fenhoff
Very knowledgeable and accommodating employees. You had just what I neededI will go back if I need anything elseExcept the unexpected cord length didn’t reach plug. So install was not completeI do not blame the delivery peopleThey were very nice
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November 2023 by Stephanie Posgay
BUYER BEWARE! Do not purchase from this store!! We bought a whirlpool washer and dryer set and the dryer went out immediately. They’ve had a repairman come 3 times to attempt to fix it and it still doesn’t work. They are giving us the run around despite the machine being under warranty. It never worked, and they’re pretending it’s not their problem. It’s a scam, and they stole nearly $1000 from us. Don’t make the same mistake we did!
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November 2023 by Gordon Green (Gordon The Realtor)
About two weeks ago, we paid a premium for a gas stove, scratch and dent from this Beechmont location. In this past two weeks, the installers have come out to our property two times and have not brought the right tools or the right equipment. They have kept our stove in their warehouse and they refused to release it to us or deliver it and install it at this point. I have called the store, about half a dozen times and I have been directed to the warehouse . I’ve called the warehouse several times. They said we don’t know who you are or what you’re talking about. I’ve called back to the store and asked for a manager. They refused to put somebody on the phone and basically told me to come in and wait a few hours or F-off. I will never do business with these scammers again.I’m taking the story to the news I’m demanding a refund from my bank and I will be getting my money back or that stove installed before the end of the month.
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November 2023 by Celia Vonhoene
This place is a scam. The products look nice in the store and then come broken and getting a hold of someone is nearly impossible. The level of unprofessionalism is ridiculous. I highly recommend NOT buying anything from this place.
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November 2023 by Rachel Ingle
Buyers beware! This business sold my family a dryer that has never once worked properly, then proceeded to jerk us around acting like they were going to make it right for the last TWO MONTHS. They are the scum of the Earth for their lies. Do yourself a favor, and buy elsewhere.
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October 2023 by Gregory Peeno
Shopping at Appliance Factory was a great experience for both myself and my wife. The selection of appliances were amazing and the prices, service and the delivery guys, well it’s worth your time to check them out. Oh did I mention, they have and sell a great selection of mattresses! I recommend everyone to check out Appliance Factory for your next purchase!
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August 2023 by Shawn Penrod
Brett was amazing. Answered all my questions and was super patient. Great prices! They really went above and beyond. This place definitely has better prices than the other stores. I was also glad to see them carry Speed Queen!
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August 2023 by John Dick
Been waiting 2 3 months now for new frig. Evertime i call i get an updated delivery which they dont meet. I called today and their internet is down. All updates deliveries and etc sre through colorado i think. Dont buy here.U can get the same price @ lowes or home depot
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August 2023 by ray howll
Friendly staff great prices. I would recommend to anyone
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August 2023 by phantommullet67
Jonny g and Gage were a great help. Bought a barely damaged expensive fridge for less than 1/3 value, 4 year warranty, and 6 months same as cash. Took it home with me. I'm sad i didn't hear about this place sooner.
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May 2023 by Mimi Davis
Glad we gave Appliance Factory our business. Great experience and we'd definitely come back for any future needs.Edited...we had to return the fridge because of a mechanical issue. Appliance Factory was quick to provide a solution.I highly recommend this company.
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May 2023 by Barry Seenberg
Truck broke down and missed the first delivery , second delivery was we outside of the window of time I was given five days later. Manager didn’t say I needed to buy a cord separately. Had to go back and get the cord and try to install the cord and vent myself. Was promised a credit of 100 which I didn’t get Very poor experience
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May 2023 by Barb Kennedy
Staff was very helpful and wanted to make sure our experience at factory appliance was good. Good people to deal with.
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May 2023 by Jenny
Brady was awesome and extremely helpful with my mother. Thank You Appliance Warehouse.
