H&R Block provides tax preparation services with professionals who know taxes and can handle tax needs to maximize refunds. Clients can set up an appointment at a local office, such as in Cincinnati, or work with a tax consultant from home using their Digital Drop-Off service. The company prioritizes client well-being with deep cleaning, disinfecting high-touch areas, and social distancing. Many clients are loyal, returning each year because of their specific tax professional. Reviews describe these professionals as fantastic, having a great heart, and doing the best job. They are noted as very professional, knowledgeable, and always willing to go the extra mile for clients, providing beneficial advice to maximize returns. Clients state the service is worth every penny, even if the fee can feel a bit heavy to some. The experience is consistently positive when with the right, professional preparer, leading clients to plan on returning in the future.