January 2018 by Jim P.
This review is two part. First, Huntington Bank overall. I give this a 1 star. Auto loan, agreed to terms and all, however, it cost me $400 in fees to pay it off early. And they tout themselves as the bank without fees? Customer service, poor. Paid off this loan to help get a mortgage (better credit). The bank giving us the mortgage asked for proof of pay off. After 4 telephone calls, and assurances from whomever on the phone in their customer service department, no confirmation of payoff was ever received. The online account was immediately removed after payoff, so no trail of payments or payoff online could be obtained. 2 months later, we still do not have that letter! I had to ask our mortgage company to rerun my credit report to prove it was paid off. Lame. Second, this particular bank on Hamilton Ave has a metal detector at the entrance. What? It was a bit of a pain To even enter the bank. Bad neighborhood, I guess, but really? Its easier to get through an airport. The lady at the counter who helped me was nice enough, but had trouble locating my loan information, even with the loan number...odd. No more banking with Huntington.