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November 2023 by Scotty Whitehouse
Andre checked me out and was super helpful!Great staff all around!
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December 2022 by Shawn F.
A tiny outlet tucked into a row of stores near the Whole Foods in Rookwood Commons, the J. Crew Factory store is a welcome addition to my agenda whenever shopping for my young nieces & nephews, my siblings, & rarely, myself. Decent inventory, orderly kept, with a helpful staff.
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May 2022 by Alia Nog
Store staff seem half asleep. Every time I came into the store, they would mess up my order/transaction.Very odd and unreliable service.Have to stay on top of them to make sure you are not overcharged or double charged or given wrong item.
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May 2022 by Aliya Nog
Store staff seem half asleep. Every time I came into the store, they would mess up my order/transaction.Very odd and unreliable service.Have to stay on top of them to make sure you are not overcharged or double charged or given wrong item.
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March 2022 by Del Staigers
I used to love this place until they started ringing people out THROUGH A PHONE! I cant see how much each item rings up as and it takes so much longer than when the register workers use the actual register. If they insist on checking out customers on a mobile phone I will not shop here longer. Complete hassle.
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December 2021 by Kelly Pickron
Not to busy. Staff were so helpful and great to talk to
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July 2021 by Sadi Faulkner
My go to place for cute work outfits! Always a deal going on, and the staff is friendly and helpful! Even have had them give me fashion advice. :)
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May 2021 by Rose Gilliam Emory
1st time there. Most items almost half off!
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February 2021 by Susan Gobonya
Cheap quality clothing and a bad experience... after what I learned about this store, I decided to never ever go back!
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January 2021 by Mike Jones
Super great people helpful
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September 2019 by Joshua Hensley
Acted like I was going to steal something whole time I was there. To the point an associate followed me to the door after I'd paid.
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April 2019 by Rochelle Davis-Ward
Great clothes. Great staff
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December 2018 by Alisa Strauss
Can't give 0 stars. Cheap fabrics and materials. Poor construction. WAY overpriced.
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September 2018 by Shelby E.
I came here on a Monday around 10:30AM of Labor Day weekend and left with over $200 of clothing! I love this place! As everyone else says, the store is well kept - it's both clean and organized. I love this because it was really easy to find everything I needed. As the clothing in my arms grew, an associate came and offered to start a room for me. I was helped by 2 sales associates who continually checked up on me and helped me find the sizes I needed. When it came to check out, I asked if they would honor the 60% off sale that I saw online. They couldn't do that, but Kelsey helped me get a coupon for an additional 20% off of the original 50% off everything. I ended up walking away with 10 items for just over $200! What a steal! I'll make sure to stop by this store again any time I'm visiting home. I rarely buy clothes because it's so hard to find things I like and that fit well. J. Crew Mercantile is the place to go :)
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July 2018 by Daniel Webster
Lots of neat shops. Definitely a place to be and see!
