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March 2023 by Marla Cook
Preparer was quick and humorous so it made the experience better than anticipated.
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February 2023 by matt daniel
Had an appointment took today for noon and nobody’s is here. I had to take the day off of work. If I had done this at my job, I’ve been fired would not recommend doing your taxes with them if they can’t open when they are supposed to, what a joke.
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February 2023 by Don Fehr
Don't go to Jackson Hewitt. I went and had my taxes done on 1/15/23 and kept looking for both federal and state to receive them Federal was fine. Kept looking for state and it kept saying no information. I called 2/15/23 to Jackson Hewitt and they said yes it was sent on 1/18/23 to state. I called state today and they said it wasn't sent until yesterday. What a coincidence. Me calling yesterday made Jackson Hewitt send the return through. I paid over $600 in fees thinking that the returns would be sent on time. I won't be coming back that's for sure.
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February 2023 by brandon allen
Tax professional didn't explain what was being charged or explain what was going on. Walked into the office and it seemed very run down flickering lighting and very unprofessional and not private. Repeated our social security number so other clients could hear our personal information. Feel like I really got scammed and put into a bad situation with my personal Information being put into the open
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February 2023 by Michelle Beavers
I walked in on my way to work...My taxes were done and I was still 20 minutes early for work!! He was Awesome attitude and all !!!
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December 2022 by Kayla Braswell
Both Brett and Paul were extremely helpful. They both helped me with a new problem none of us have dealt with before. They both were very social and apologetic when I was put on hold a few times to help fix my problem with my serve card. I would recommend Jackson Hewitt to everybody.
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April 2022 by H Greene
Aliesha Kiser was a very nice preparer. Fast service also.
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March 2022 by Shellie Rice
Convenient, very efficient, friendly, & fast. Will do it again. My son told me about it discount was great. Will use them again.
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February 2022 by rakeem1027
Tahaunah Lyle really did everything she could to make sure I received my taxes after a problem caused by someone else. She knows what she’s doing and is very polite.??
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January 2022 by Lakeisha Banks
I use to do my taxes on my own until I heard about Jackson Hewitt. I started going to their eastgate location in 2019 and they have done my taxes ever since. They are very professional and they make sure they go over every detail so you can understand your tax situation.
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May 2021 by ROBERT DANIEL
Absolutely Horrible Terrible UNPROFESSIONAL . Never Again. Not even one STAR.
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March 2021 by scarlett jacobs
First of all I would like to say Danielle was professional, efficient and courteous. With that being said, I was very disappointed with my experience. I was a repeat customer and was charged $93 last year to prepare my taxes. This year I was told my base fee would be over $300, but because I was over 65 I would get a 30% discount bringing my fee down to $212. Reason given, I had more forms. I lost my job due to the pandemic in 2020 and had two forms from Ohio Department of Job and Family Services for unemployment. It took all of about 20 minutes to prepare my taxes. I was offered a sheet of referral coupons to hand out to friends and family. I declined the coupons, will not be referring anyone and will not be back next year. This was nothing but a money grab.
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March 2021 by Arlene Fears
Always professional good experience. Very friendly and knowledgeable always.
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February 2021 by Jim Cooper
Danielle is always a pleasure to work with. I have filed with her for a number of years and request to work with her. She's always taken great care of us.
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January 2021 by Michael “Mike” Price, Jr, MPA, CCRP
Tahaunah did an excellent job. She’s been doing our taxes for the last two years and we couldn’t be any happier. I highly recommend her as a tax preparer.
