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December 2025 by Quintin Phillips
Extremely disappointing experience at Jim’s Auto Clinic. I originally brought my car in for a catalytic converter fault code. I specifically asked if they could replace the catalytic converter, but instead, they repaired an exhaust leak—charging me $800. A week later, the same code came back.
I was told to bring the car back, and this time they ran a diagnostic using software that cost me another $500. I was instructed to drive 200 miles, and if the code returned, they would replace the catalytic converter. After the 200 miles, the code came back—but instead of replacing the converter, they changed a coil pack (without even calling me for approval), charging another $500 for a repair that’s simple and inexpensive (part costs around $150 and takes minutes to install).
After all this, the same original code for the catalytic converter returned—for the fourth time. The issue I brought the vehicle in for still hasn’t been resolved, and I’ve now spent more on repairs than the car is worth.
As a disabled veteran on a fixed income, this has been both financially and emotionally exhausting. I would strongly advise others not to take their vehicle here for repairs.
After giving Jim’s Auto Clinic one last chance, I dropped my car off for repairs. When Steve called back, he was very unfriendly and refused to work on the vehicle, stating it was because I had previously left a bad review. I explained that I was still experiencing the same issues and specifically mentioned that the turbo oil return line was damaged and leaking oil. Steve dismissed this, saying it could be leaking from anywhere.
I then took the vehicle to another reputable shop. They confirmed that the catalytic converter was indeed bad and also found that the turbo oil return line had been damaged during the previous installation done by Jim’s Auto Clinic.
It appears this shop only responds to positive reviews and has no interest in resolving issues they cause or diagnosing problems correctly without repeatedly charging more money. As a result, I now have to pay another shop to fix what Jim’s Auto Clinic failed to properly diagnose or repair. I would advise caution before bringing your vehicle here.
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December 2025 by Casey Hayden
I'm new to the west side, so like many others I found this place by reviews online in my local area. And I feel fortunate for putting trust in this specific shop.
I typically do most of my own work, but when stranded the middle of the work week, these guys got me back up and running, no annoying pushy sales for additional unnecessary work.
Very fairly priced, and I honestly believe they are genuinely trustworthy. One of the first times I've gone to an auto shop and not felt like someone was trying to pull one over on me.
Excellent experience, I'm glad guys are in business!
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November 2025 by Luveta Brown
Jim's Auto Clinic is one of the best car repairs around. They are friendly, responsive and does high quality work. They stand behind all their work. Offer quotes on work and get the work completed timely. Highly Recommend Jim's!!!👍🏼😊
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November 2025 by Emma Chambers
Will be making this place my go-to, the care and professionalism is unmet. From the initial phone call to book an appointment to checking in after pickup. Reasonable price& quick, efficient service!
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October 2025 by Kimiko Burks
Sad to say this place isn't the same must have new management 😕 I got a NEW battery less than 2 years ago dead and they won't replace.
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May 2025 by Maria Mercado
Excellent Staff Will Recommend Jim's Auto Clinic
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April 2025 by Nancy Jacob
Nice front desk crew.
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April 2025 by Blu Washington
Repairs are good, but the dianostic are expensive to find out about what's affecting the car. They will give you a car until yours are fixed, they are dirty on the inside and very old cars.
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March 2025 by Jan Har
Everyone was curtious and helpful. I'm glad I choose Jims for the replacement of my brakes and oil change. Look forward to a long relationship.
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March 2025 by Ron Lanham
Trust these guys.
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February 2025 by Jim Irvine
We have had several cars serviced here over many years and we are always confident of competent work and fair prices. We usually buy new and go to Jim's to save a ton of money on service for our vehicles.
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February 2025 by Nathan Bosse
Called ahead to see if they had the part to fix my car, they said they had it and it would take a couple hours to fix it. Dropped my car off the next day, not only did it take almost eight hours for a diagnosis, but they didn’t even have the part. Finally they got it fixed and tried to charge me $150 more than I was quoted and for all that my car runs worse. Their service is awful and frankly untrustworthy.
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February 2025 by Channing Evans
Great service fair pricing
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February 2025 by Jason harris
What a refreshing change. Had the best service ever of a car place I've ever went to in Cincinnati.
Necrophantom.
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December 2024 by Cactus
Great staff, nice, professional, kind. Loaner car available. Parking lot a little small, so be careful.
Apparently they've been around for awhile 😁
They loured me in with coupons! I'm glad I responded to them, THEY ARE GREAT 😃👍
