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February 2024 by Jim K.
Really poor customer service. It felt like staff were annoyed by questions and provided very little assistance or direction while looking for parts for a zipper repair.
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January 2024 by Laura Williams
This store needs to work on customer service.
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October 2023 by Karen J.
The management and staff did a complete turnover a lityle over a month ago it was always so organized and clean. The staff was energetic and willing to help. The new staff and management are fine, but the store is horrible totally unorganized, bolts hanging off shelves, laying in the wrong place. Its the worse shopping and experience there I have ever had. I started to see the shift a few weeks back but said just give it time. This place looks like a flea market...ive been going there for years i dont think i will be back
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July 2023 by Kiersten Craig
They’re nice but usually understaffed
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June 2023 by Nancy Campbell
Buyer Beware! Make sure you verify price before they make the first cut at this Hyde Park (Cincinnati, OH) store. Recently, they would not honor sale flyer pricing (I forgot to verify before cutting). The sales clerk told me to go to Hobby Lobby when I complained and was very abrupt—not customer-service-friendly at all.Joann Corporate did send a Joann gift card after I complained to them, but it would have been nice to get the money back that I was overcharged in this store. I will only be shopping other locations from now on and will leave reviews for any other false advertising issues that I encounter. I appreciate a bricks & mortar fabric store that is easily accessible for last-minute needs, but they still need to be held accountable. Being “the only game in town” does not preclude them from honoring sales and good customer relations.
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May 2023 by Macon Lindberg
It’s usually a decent store when it opens on time. Have come multiple mornings at open with no one to open the store til over an hour after open time.
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March 2023 by Brandon Walton
The lady working knew exactly where to find the fabric I needed. She quickly cut it to my specifications and had me on my way.
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March 2023 by J-Me
They always have an abundance of great arts and craft products. They have a great selection of clearance items and employees are very nice and helpful .
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March 2023 by Jaimey
They always have an abundance of great arts and craft products. They have a great selection of clearance items and employees are very nice and helpful .
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February 2023 by Jaimey Bohlander
They always have an abundance of great arts and craft products. They have a great selection of clearance items and employees are very nice and helpful .
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February 2023 by Proud Cherokee
Great location, safe, plenty of parking right in front of the store, good selection of fabric and lots of sales. The staff is friendly and professional.
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January 2023 by Your Lifestyle Ambition with Marsha Steed
As the snow thawed from -3 temperatures here in Cincinnati, I had just gotten a wooden easel from another store. An Artist friend of mine, suggest I go to Jo Anne Fabrics since they typically offer paint canvas deals this time of year. I worked with Assata, and she was extremely helpful not only with the canvas I need to buy but also the acrylic paint as well. She was very proactive and I ended buying a beautiful cherry blossom wreath that I will use on my front door. She even went and got orange fabric (since my door is orange) to see what they white cherry blossom would like like...just moving from DC I appreciate that since the wreath are so hard to find. Customer Experience is memorable and I will be shopping at JoAnnes for many items to come!! We are looking for experience that feel good and you really can't get online always.Much appreciated to the entire staff since there was another employee as part of the process.Marsha H SteedYourLifeStyleAmbitionFounder@YLAmbition
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January 2023 by Robin Baker
I couldn't find silk or pique elastic. Not impressed with the fabric selection
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November 2022 by Carolyn H-M
Staff is helpful when you ask, usually checkout is quick and easy. Coupons are a pain to manage (can I use them, or not?!), but that's a corporate thing, so I can't hold it against this particular store.
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November 2022 by Linda Hall
One of my main stops when I have a project! The employees at Joann's have the same craft/sewing mindset as their customers. So, if you need some advice or an extra idea for your project, there's bound to be someone there who can help.
