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March 2024 by James
Helpful service, but like any store, DO NOT let them tell you they can order you a pair of shoes online. I've been waiting over a week for an express shipment, only to find out the shoes are out of stock at every store. On top of that inconvenience, the refund process takes longer than 2-4 weeks. Do not recommend Journeys. In-store tax is absolutely way overpriced too, you're better off just buying from a different store.
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August 2023 by Sheri Holt
Friendly and helpful staff.
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August 2023 by Vannessa W.
I called to inquire about my package that was intended to be delivered yesterday 8/8/23. I received an email saying it was delivered while I was at work. After work there is no package. I wait until the next afternoon, again after work to see if maybe the package was delivered after the fact. Nope. I call customer service and I am told that because the delivery driver took a picture of the package that there is nothing they can do for me. So I get transferred to a supervisor, who reiterates that because a picture by a delivery driver was taken that she can't do anything. Can't replace the item that I paid for, cannot track where it could have gone, couldn't process a refund for the item either. How can nothing be done? I go to the police station to make a report and I am told for a lack of better words, that "it's great I filed it, but respectfully there is nothing the police can do." HORRIFIC CUSTOMER SERVICE. I have bought shoes exclusively from journeys since I had my first job at 16. Never had a bad experience until now, and I am flabbergasted, I spent over $40 in shoes to be delivered for them to never get to me and be told "oh well". RIDICULOUS. if I could write a bad review on every platform I would. And I will.
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July 2023 by Makala Mullins
Was there yesterday 7/1 looking for shoes with my husband when a man working there harassed us the whole time. Made comments about my husband's weight said he can be "in the porkchop division" or the military all bc his shirt he had on... wouldn't let us look even without being there to run his mouth. Made comments about "tickling pickles"... absolutely the worst I felt in a store in years. Avoid eastgate mall journey at all cost. I may have no got him name but he had black short hair, scruffy short beard and glasses and obviously a skinnier guy that wants to pick on people about size... watch for your kids too going in there because all of that was said in front of other customers children as well.
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July 2023 by Ashley H.
Very nice staff. Loved the shirts. There was a decent amount of chucks and skater shoes. Some very neat designs.
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May 2022 by Morgan Godby
It’s overall a really nice place. The stores clean and looks great. The workers are nice. Clay was supper cool and very helpful with finding something trendy to get. I feel like I fit in there, they make you feel wanted there.
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April 2022 by Kandie Grooms
Great deals on great shoes
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November 2021 by Roy Roush
Nice little store friendly employees
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January 2019 by Kimberly Sheets
Great selection of shoes and sizes and workers very helpful
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October 2018 by regina hogan
Very nice selection nicely displayed. Staff ok.
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September 2018 by Angie Frazier
As ALWAYS I was treated like garbage. I had to lace my own shoebto try it on, then had to take them back to the kid to get a smaller size. Only to have to lace those up.I did buy the second pair. So i literally sat there and laced up BOTH without the kid even offering to help.Thats 3 total...(Do they owe me a paycheck for all my hard work??) And I'll clarify.. NO, He wasnt busy. He was just standing at the counter watching the people as they passed. I will NOT spend another dime in Journeys on their severely overpriced merchandise. And their customer service....smh. Just dont even bother.
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June 2018 by Jeff Lucas
Workers were awful
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October 2016 by Andrew B.
This is a very decent Journey's location. Their selection is on par with other locations..they do have some good sales from time to time. The staff here are helpful and courteous and honestly nowhere near as pushy as other locations tend to be. If they don't have your size or a certain style that you're looking for..they'll gladly try to track it down at another location or order it for you if you'd like. Just an overall nice location.