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August 2023 by Hawaii
If you want quality auto parts that will last go to KOI.
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June 2023 by Michael Privett
Talked to customer service person John,he did an awesome job checking to make sure the part I needed was in stock before I arrived at the store.
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June 2023 by P “Cincinnati Man” S
Mike does a great job here
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January 2022 by James Byrne
Great customer service. Had an unusual request and he helped me 100% 6 stars.
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October 2021 by Audrey Bland
Just recently having bought a used car I went in to get some parts. the guys talked to me, they didn't talk down to me. I asked questions they gave me answers that I understood and I will definitely be back.
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October 2021 by Sid Vicious
This is my go to place for auto parts, good prices and great customer service.
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August 2021 by Chuck Duskin
Today was a one star day..I'm not an automobile expert and rely upon their expertise and invaluable insight. It appears the pandemic caused the loss of knowledgeable workers resulting in a botched order today and multiple return trips. In the past I couldn't complain but service w/ attitude was prevalent yesterday and I think the clerk lost his professional focus to duly assist a customer by confirming engine size before selling parts to a customer. the reputation of a KOI auto parts store used to exceed expectations with above average parts and service. I hope they remember that
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November 2019 by Marly Lawson
Loved this place, especially a worker named Michael Angelo..he went way beyond his employee job to help me when the alternator went out on my car. I recommend them highly.
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July 2019 by Coltan Foster
Chill dudes, thanks for helping me figure out which windshield wiper to buy and how to properly install a headlight
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May 2019 by Krystle Sickman
Very knowledgeable
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January 2019 by Stacey Hard
Do not lose your receipt. They will not exchange you or refund you. When any other auto parts store would look it up in the computer and you're good to go. But not them you're screwed without a receipt. Keep that in mind I'll never buy another part from there again so I'll never had this problem
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June 2018 by Kassie Pickett
Very friendly and helpful staff
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May 2018 by Jenna Harison
You all need to get rid of that manger in Owenton. The way she treats her employees and customers is disgraceful. You lost a customer for life!
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April 2018 by Amy Schwab
I have preferred to purchase any of our auto parts from KOI. In my opinion KOI is much better than any of the other auto parts store. There isn't a whole lot of stock on the floor but they have a large area behind the counter that has their stock. The few times we have needed a part that wasn't in stock it was usually either at the warehouse or another store. They have always given us the choice to either have it brought to the store or we could go pick it up.
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October 2017 by Lawrence Pennington
I love this store and Mike is very helpful. I will not go to any other parts store because the customer service, advice, and quality is priceless.
