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November 2023 by Kristen MacCartney
I've taken my Janome to Kramer's twice now. The first time they repaired and returned my machine quicker that promised, and the second time fit a quick fix into their busy schedule, while making it clear I could end up at the back of the service line if my problem required anything labor-intensive. Erin was sweet and professional about managing expectations, and my last problem was solved in less than 15 minutes!
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May 2023 by dahlia stein
I wasn't impressed. I brought in a dyson vacuum on 4/10 was told it would be ready by 4/24 while I waited I was not contacted or updated at all. Even though when I called they kept claiming how they'd called me. But my call log shows no call from them. Then I called on the 24th and was told that they ordered a battery without telling me the price and it would be delivered on the 26th. I got a call back the next day and found out that the battery wouldn't be there until 8/15 at the earliest. When I came in to pick up the vacuum and told them my dissatisfaction with the service and communication, it was some how my fault. I was very disappointed in waiting 18 days when if I would have been told to begin with how long it would actually take I would have went to a different store.
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April 2023 by Karen F.
They are very service friendly and helpful. I also enjoyed the classes. They are all very knowledgeable.
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April 2023 by Phyllis Butts
I was so glad to find this shop! We live about 50 miles north but we’ll worth the trip. They had the sewing machine feet I was looking for. Everyone, especially Tommy, was so friendly. They know what the word “customer service” means. Will be returning soon for machine service.
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March 2023 by Arcadian Orchard
Went to drop off my small/basic Brother sewing machine for repair/service. After explaining what I do sew (costume gowns, for fun), they promptly explained cost to fix vs upgrading to what I really needed. I'm now at home with the new Brother BQ950 and it's night and day. Incredible improvement! The purchase came with classes, which will go a long way to get out of the novice phase. With what they showed me at the store, I was able to get the new machine threaded and stitching without yet opening the manual. Everyone there was great to work with!
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February 2023 by Bernice Richardson
Kramers has amazing customer service went above and beyond to take care of situation with my Brother Scan and cut machine. Helped me in the past with embroidery soft ware. They know their stuff.
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January 2023 by Michael S.
My vacuum was acting up, seemed clogged and all that. Was considering buying a new vac but decided to look around to see if repair places still existed and they do! This place was, quick and easy, just dropped it off, waited a couple weeks till they called and came back and had a working vacuum again. Way cheaper than buying a new vacuum.
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December 2022 by Jennifer Bieniek
I can't thank y'all enough for assisting me with the purchase of my new Brother embroidery machine. Everyone was so helpful and friendly!! Watch out for the leprechauns!
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December 2022 by Karen Brantley
Wonderful seasoned Lady helped me , she knew what sewing machine I was looking for, unfortunately they didn't have one.
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December 2022 by Lauren Kassalias
I would give it zero stars but it wouldn’t let me. The owners and managers are rude and ver unprofessional. I would take any business I had to another company. This woman is HORRIBLE. Don’t be fooled by her.
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December 2022 by Paula Ray
I am so thankful for the service and products I've received at Kramers. We purchased a new Riccar vacuum and have been very happy with it's performance. Yesterday, Andy was extremely helpful to replace the belt on my sewing machine. The shop offers a wealth of supplies and is well organized. Definitely my 'go to' location for great service and products!
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December 2022 by Tina T
I took my old Necchi Machine in to get a tune up. When it didn't work right, I returned it and Andy rewired it, added a light and it now runs beautifully. He did not charge me for the second visit and went above and beyond to make things right. Kudos to technician Andy, and all the staff at Kramer's Sew & Vac!!
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October 2022 by Teri Y.
The employees are always helpful. The owners always show you appreciation for your business. They offer a variety of classes that I like.
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April 2022 by Carmilla B.
Great service and very knowledgeable staff!I own stayskirt.com They fixed my machine and had it running very well! Thank you so much!
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April 2022 by Annette M
This Sewing machine store puts ****** to shame. The people are friendly- not pressuring you to buy something. And the owner wants to fit you to a machine-not sell you something that is waaayyy over priced. And the service I had my 10 needle less than a week something inside got stuck, oh my gosh they got it in and fixed it in a couple of days...I will drive the extra miles to get this kind of service and not be bullied into buying something or verbally abused if I won't. Thank you Anitra and the entire crew at Kramer's.
