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January 2024 by Adam Ping
Just unkind service. There are one or two people who are really nice here, and I love speaking with them. But there’s a gentleman (pharmacist) who I’ve spoken with a few times, specifically when I had to have a prescription transferred from an Old pharmacy due to moving, and he just seemed annoyed that I was asking for anything. I even provided all the information for him. He was made sure to let me know it was gonna be at at least a business day and extremely short with me.I understand a bad day here or there, but he was rude every time I’ve spoken with him. Just be kind. It’s not that hard. I don’t want to have to transfer my prescription but this is the only way I can do it.
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January 2024 by Raneem Amin
I went there to pick up a prescription after THEY had sent me a message that it was ready for pick up, and after I arrived, they said that there was no prescription available or prepared for me, and one of the staff was rude & made me feel like it’s my fault. However, the problem was they didn’t look at the files in their system correctly.
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December 2023 by jessica jackson
Great store!This pharmacy has a hardworking and focused staff. Most recently I’ve noticed multiple Kroger pharmacies are understaffed. I feel this would be solved if techs were paid a higher wage. The cost of living now has increased significantly. A living wage would be around 20-25 an hour. Please redefine what a livable wage means for your employees. Pharmacies can’t run without technicians.
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December 2023 by Claire Copeland
I’ve been waiting in the drive thru for 25 minutes and only two cars have gone through! I’m not sure what’s happening, but it’s obvious the staff in the pharmacy are not handling it right!This is the second day in a row I’ve been unable to get my prescriptions that I know are ready!
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December 2023 by Raymond Hamden
Great showcase facility for all grocery needs ...
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October 2023 by Joseph B.
Most of the service here is amazing. The last time I was here I was a few cents short on my drink and snack. One of the employees went to the cashier checkouts and grabbed the few cents I was short of. When I come here it's not noisy, it's normally quiet and listening to music in your device at a decent volume. Most of the times I've been here have been very great service. The only thing that has made me pit four starts on this review is when I've bought some oranges they were moldy. So if you want good quality service and food! So I highly recommend this as a shopping market!
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August 2023 by Darcie M.
I used their bigger self check out lane and an older lady who was in charge of helping the self check outs kept telling me I was doing things wrong, and then told me to bag my own items to clear the conveyor several times and while BAGGING MY OWN GROCERIES LIKE SHE TOLD ME TO she reminded me to pay like I wasn't planning on doing so. If she was so concerned about clearing the conveyor then why not offer assistance? I told her I was sorry for being an inconvenience and that I'll never do that larger self check out again. Unreal.
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May 2023 by Rosemary Hnem
Trying to refine prescription is very difficult. The voice option would pick up every background noises even freaking closing doors or picking up something and got interruptions. The computer said “sorry, I don’t get that”. I hope it get fixed soon.
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March 2023 by U.S.A.
workers are rude and clueless. stephanie is sooo rude. their manager needs to replace his staff
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February 2023 by Sarah G.
I love the staff there at harpers point Krogers! And I want to mention this that one of the staff guys that works there, named Eric Werner (I think) is someone I know cuz he's one of our neighbors' son & he's extremely friendly & he does the self checking out lane job well! He is very attentive & very engaging to the customers & to me! He recognizes me as one of his neighbors too! So if anyone who's his boss that reads this please promote him because he does his job well & is able to multitask well!Next, I love that the staff dont have to wear those ugly uniforms anymore & black shoes either! They just wear what they want! So lucky! Wish more jobs were like this! I do get mistaken as a staff sometimes cuz customers will ask me where such and such is. I'll be like I'm not sure or sometimes I'll be like it's in aisle 5 for example. Would like to suggest something for Krogers though. I think a hand sanitizer station dispenser would be a great idea around every station from meats to vegetables because everyone touch's the food & no one knows if someone is ill or where their hands have been. So please take this in consideration & bring it up in your employee meetings to improve Krogers! I would like that! Thanks!I love the fact there's this fairly new popcorn place called "Popped". I went to try it out for the first time to buy popcorn for a football game & let me tell you, my folks & I love the popcorn! I get the butter & they get the caramel popcorn! It's exactly like the movie theater popcorn ! We keep coming back to buy more when we run out! Please keep that business going! I love the fact there's star bucks too! I've never tried Krogers Starbucks but it looks nice & friendly! I do wish there were a couple more staff there cuz they look short staffed. I've never tried the chicken order station at Krogers but it looks interesting. I remember a few year ago they had Mac n cheese but it's off the menu. would like it back on the menu. they do have spanish rice I've not tried there but I'm tempted to as well! Over all Harpers point Krogers is great and I hope they add more things to it! Thanks for all the hard work everyone is doing especially my neighbor Eric Werner!best regardsSarah G.
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November 2022 by Cincinnati Estate Planning Lawyer James Singler
This place is absolutely awful. Staff is extremely rude. Every single customer- prescription not ready or they don’t have it. The wait is so long you’ll die of your illness before you get your prescription. Don’t get your dead dog’s prescription here.
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May 2022 by Zachary Harris
I would love to give this pharmacy a better review but unfortunately I cannot. The only thing this location excels at is not meeting expectations. Following a loved one's surgery, I hand delivered prescriptions and was instructed that they would put a rush on it and I could come back in 1 hour. An hour and a half later I returned and watched them locate the scripts that had not been touched since I left.
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December 2021 by Cassandra Finnell
very friendly environment!
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November 2021 by Maria Charr
Very polite staff, but half of the staff was not wearing their face masks properly. Given they euro in a high traffic pharmacy, one would expect a pharmacy staff to be better educated or trained.
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October 2021 by Amanda Watkins
Went through the drive thru today to pick up my medication same as I do every two weeks ànd the person to that waited on me was pretty rude. The tone of their voice when asking me how they can help me and then just sending my meds out not even saying thank you or anything at all was really rude.