Kroger Pharmacy in Cincinnati, OH is committed to helping customers lead healthier lives through services like prescription refills, medical supplies, and vaccinations such as flu shots, shingles, Tdap, and measles vaccines. The pharmacy staff, especially pharmacists like Hala N., are known for their kindness, caring attitude, and dedication to patient advocacy. Hala, in particular, is praised for going above and beyond, often resolving issues caused by doctors or insurance, and investigating bureaucratic hurdles to get patients the care they need. Customers appreciate her support, describing her as a sunshine-like presence and expressing hope she remains at the East Gate location, which they have trusted for over 20 years.
The pharmacy team handles complex problems and advocates for patients, often tackling insurance delays, substance restrictions, and gaps left by doctors. They demonstrate a strong commitment to patient care, quietly becoming allies for those in need.
While the pharmacy services are generally efficient and friendly, the overall store has mixed reviews. Some find it small, dirty, and less organized compared to other nearby Kroger stores, which offer a wider variety of products, more space, entertainment options, and dining experiences. The store closes at 10 pm, and although the selection of fruits and vegetables is decent, it may not match the quality found at larger Kroger locations. Overall, the pharmacy's caring staff stands out as a major positive aspect of this Kroger location.
Hala N. is outstanding! This pharmacist always goes above and beyond. Any shortcomings by doctors or insurance stand no chance against her. Seriously she gets things done.
March 2024
Why would they call and say it's ready, yet 5 minutes later I am there and all the windows (outside and in) are closed. The staff really needs to stagger lunches so someone is available during that time. I can barely walk and they glibly said "yep we're closed, come back later".
March 2023
Pharmacy is always polite and efficient........ Don't shop at that location unless you absolutely have to....... Small,dirty and inconvenient as far as organization
