Kroger Pharmacy in Cincinnati is staffed with dedicated professionals who help customers lead healthier lives through vaccinations, medicine, and clinical services. Many reviewers report consistently good, friendly, and helpful service over many years, with efficient check-out employees and pharmacists who provide answers and care even when busy. However, significant criticism is directed at the store's management of electric riding carts for disabled customers. Multiple reports describe frequent unavailability of carts, with carts often not being plugged in to charge. Customers recount being met with rude and annoyed attitudes from employees when asking about the carts, feeling talked down to and dismissed. One customer described becoming desperate, using a walker for a long distance against medical advice, and suffering extreme pain as a result. This experience contrasts sharply with reports of another location where staff are notably helpful and proactive in assisting handicapped customers. Overall, the pharmacy itself receives strong praise for its professional service, while the store's handling of accessibility equipment and related customer service is a serious point of contention.
