-
October 2023 by Jean Dougherty
just called 10/23/23 4:12 the girl that answered the phone was the WORST EXCUSE for customer service I have ever encountered at Kroger. Been a customer for 25 years. She even said she was in bad mood. Maybe she should find another job and not treat customers in this manner. Letting corporate know also
-
March 2023 by Nancy Waddell / Wogenstahl
Great Store ! But for values I seek out Sam’s on North Bend or Walmart. They hv order ahead pick up At the Store or Walmart even delivers . 2/20/23 You must shop around with inflation & food priced have soared.
-
March 2023 by MOMMA nancy
Great Store ! But for values I seek out Sam’s on North Bend or Walmart. They hv order ahead pick up At the Store or Walmart even delivers . 2/20/23 You must shop around with inflation & food priced have soared.
-
January 2023 by janet league
Drive up waited 15 minutes 2 people left 6 in line. Person should of been told to go to back of line. We were told they were getting her prescription ready. Rude. Unprofessional.
-
December 2022 by Jeffrey M.
I have given up on the delivery service from Kroger. In October, I was overcharged $50 for food I didn't order or receive. After trying to get help from the delivery guy, the store, customer service chat, customer service phone, and customer service on Twitter, I had to file a Better Business Bureau report to receive payment. I tried again this week, four days before Christmas and two days before the blizzard. Bad idea. They took the order, took the money, and confirmed the order. The next day when the order was due, I received a message that it was delayed but would arrive at 6:45pm (it had been scheduled for 3-5pm.) No problem. However, the appointed time passed. No updates on the app. I tried to live chat with them, but I was cut off after 10 mins because the queue was too long. I then tried to call the customer service line. Forty-five minutes later, I'm told that they had expedited the order and instacart would contact me within a few minutes to give me a status. Three hours later, I got a text telling me that my order had been expedited and the next available day is five days from now, the 27th of December, between 7-9am, a time when I'll be at work, and I have no way to update the time. So the items we needed for Christmas are not here. If we'd been told of the five-day delay at 3pm, we could have purchased the items before the blizzard. Via the Kroger app, the order is still listed as being in process, which is clearly wrong. So I've canceled the order, but the money that was taken from my account within seconds of placing the order will be refunded in 3-7 business days, or 11 days after canceling my order.
-
October 2022 by Art F.
Typical Kroger store. Biggest problem is the store is full of employees but they are all busy filling pickup orders and no one is available to checkout actual customers who are in the store.
-
October 2022 by Kristal P.
Okay. I was. Security guard hear. At this Kroger's I. Witness a 14 year old. Boy. Shoplifting.!! I really. Didn't do anything wrong? Was going let it slid instead. The mother. Wanted to. Fight. Me Offer her son stealing cookies. ! They let me go offer me. Protecting their. Store. !! Their so much. Shoplifting in this store so very sad. Harley. any cashiers. Because people quite their. All the. Time. Not. Clean !! Don't wast are. Time. At this store!!!
-
January 2022 by Monica Phelps
Most of the workers r really nice but they r so busy it takes forever. I've seen so many cars leave or drive by bc lines too long. (6-7 cars)
-
August 2021 by Linda Hall
I was having some trouble with medication/insurance for an elderly woman I help. Sara (technician) was so sweet and SO helpful. Great service!
-
July 2021 by Lily C.
This is the one of the worst Kroger stores I have ever been to. Every time I come, the produce is bruised, gone bad, and infested with fruit flies. Disgusting. If Kroger really sends secret shoppers to inspect for freshness, I don't know how this place is still open. Aisles are so small and cramped and it is very hard to squeeze two carts into one aisle. The store is also filthy and disorganized. This is the closest Kroger to me but I will never come back here.
-
July 2021 by mase L
The drive thru pharmacy just throw the medication bottle in the jar thing with the bag on the side as if people are a inconvenience to him
-
May 2021 by Melinda Debellevue
This pharmacy has away to make a person feel bad for having a health issue. And on top of that they dont realize that Dr orders over rank the piss poor judgment. Them like so many forgot. The capation needed to be apart of HEALTHCARE.
-
April 2021 by Vera G.
This kroger has the worst pharmacy people i have ever seen in my whole worldly life. They denied my family to get the covid vaccine just because they are not american even having all the papers while all the other pharmacies were doing them. That big woman in the pharmacy made me feel like we dont have a right to get the vaccine, she seemed to have a personal problem toward us, maybe racism? . She was the most rude person i ever dealt with in a store and if somebody knows her name please let me know because i need to make a serious complain about that pharmacy and how they treated us, especially her, she needs to be fired if she treats every hispanic this way. I do NOT recommend that place to my worst enemy. Normally krogers seem to have great costumer service but this one should definitely be shut down. The positive side to this! Family went to a different kroger about 10 mins away from this one, same county and they applied the vaccines. So my advice, get rid of this rude and racist people and hire ones that will be able to provide a decent costumer service and also read about rules and that way this kroger wont have such bad reputation. Thank you yelp for letting me tell my experience on this particular store.
-
January 2021 by Barb E.
Some customers are not wearing masks and employees at this store don't have an issue with this fact. I was told by the manger that all they can do is offer a mask, but if it's refused, corporate has told them to do nothing! I will never enter a Krogers store again. I thought it was mandatory in Ohio. Apparently not. This is so disturbing.
-
March 2020 by Jessica B.
The staff in this specific Kroger location are always super friendly and helpful. I got on here to give them all a special shout out and thank them for upholding that kindness during these trying times as our community stocks up on goods in preparation for a potential quarantine. Thank you Kroger staff, your hard work doesn't go unnoticed and the community thanks you.