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December 2023 by Janet T.
I'm a senior citizen who was shopping Lowe's on Ridge Ave ( 12-29-2023) looking for some roller shade brackets. I ask a young man who had on a Lowe's Uniform for help. Just look at me with his hands in pockets. Told me he with someone ( WRONG). I saw an African American gentleman named Eugene for help. With a smile he walked me to the items I was looking for. Lowe's, please give Eugene a gold star for good customer service
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May 2023 by Jake L.
This location was well stocked, to the point it was cluttered. MULTIPLE items were in the wrong place which made finding prices incredibly difficult. Store associates were not helpful or LGBTQ+ friendly (kept giving nasty looks to my boyfriend and I and told us that we could help ourselves instead of providing support like we requested). Overall recommendation: Go to Menards in Cinci or the Lowe's in Erlanger/Florence area
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January 2023 by Jessi M.
MARGRET IS THE BEST! Margret is this wonderful person that works in the paint department. She always matches my paint chips PERFECTLY and explains which variety of paint to choose from which really helps me out since I am new to all of this! She really deserves to be recognized for all of her knowledge and insight as well as her cheerful personality and smile that makes me feel happy to be there. Margret is the reason we always go to that Lowe's on ridge. Everyone needs a Margret at their Lowe's!!
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November 2022 by Stephanie M.
WAY better than the competitor (Home Depot) that's right by it and that's probably all you need to know. If you need something, go to Lowe's! They actually have workers, so you will have someone to answers questions, help you find something, check you out, return something etc. They don't always have everything in-stock and it isn't perfect, but it is SOOO much better than the alternative and I will keep coming back as long as it never gets as bad as the nearby Home Depot. One annoying thing: I got copies of my house key made here and none of them worked UGH! So maybe don't get keys copied there. I was able to get a refund, but still annoying to waste time and make an additional trip. Great selection of plants! I got all of my Fall mums there and the prices were very reasonable.
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October 2022 by Tina G.
They never have the paint you want. Color availability is generous but never quite what a nature born designer would like to see. The Mid-Century Modern colors look so drab. Or is it me? *sighs*
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April 2022 by Neil D.
Worst customer service of any Lowes. They seem to hire the most unhelpful front desk staff, who then have no people skills and are often just trying to find ways not to do their job. Some speciality stocked items can be found at this location but the staff make the experience awful. I try to use the Lowes in mason when possible.
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March 2022 by Lexiee G.
By far the WORST customer service I have ever received. Went in to get a grill on 3/6 and after a wonderfully helpful associate help us pick what we wanted and gave information on delivery/assembly sent us to customer service to complete the transaction and schedule. From the minute we walked up to "customer service" it seemed we were a bother and received attitude from all 3 hens working there. Did not get a greeting nor were we asked if we knew what we wanted/had been given the information. I understand being frustrated that another associate did not do their job but as the customer, do not take that out on me. Not only does it make you and the company look bad but you also lose numerous future sales. Check the attitude and maybe learn how to help service customers or go in the back and stock.
