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September 2023 by Court
Usually when I visit this location, I'm very pleased and when I leave I feel like it's worth the drive. Well I went today, 9/15 @ 2pm and they were just randomly gone for lunch until 2:45pm. I just came here for one of my favorites and now I have to leave because I'm not down for waiting 45 mins in the middle of the day. Really sucks.
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August 2023 by Susie&Harold Harding
My daughter and I visited the Kenwood Mall Lush on August 16th (2023) around noon. While we love all the lush products, and have been customers for years, this was a less than enjoyable experience. We travel quite a distance to come to this Lush store, and we only come when my daughter has appointments at Cincinnati Childrens Hospital. The two ladies working were very unhelpful and stood in the corner gossiping the entire time we were there until we were ready to checkout. They also made us feel like a bother when we asked for TWO samples. Very dissatisfied.
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August 2023 by Grace Harding
The two women who worked today (8/16/23) around noon were extremely rude, inattentive, and were more interested in gossiping. I always loved coming to this lush before my doctor appointments at Cincinnati Childrens Hospital, but I was very let down today, and it ruined what is usually an experience I look forward to. Disappointed.
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April 2023 by Greenen O'D
Great staff, lots to pick from and easy access and they answer questions quickly and politely.
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January 2023 by Benji Lev
tiny location, but with a decent bout of options. the staff were incredibly welcoming and helpful throughout the visit.would recommend.
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November 2022 by Erin Hatley
Amazing customer service! This was my first time in a Lush store and was unsure of the type of products that would be good for my skin. A wonderful representative (I feel terrible I don’t remember her name) came up to us to ask if we had any questions. She continued suggesting products and definitely got me to buy more than expected. My boyfriend asked some questions too but ended up not purchasing anything. She didn’t get upset or keep pushing him but instead gave him free samples to try! I love the products I do have and will definitely be back.
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November 2022 by Am Nicole
They never have the rice coconut shampoo bar. Overpriced bath bombs.
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June 2022 by Reganne Hanus
I absolutely love this location! I came in for the first time in probably 6 years, and was immediately helped! I said no first and walked around but soon asked for guidance. The girls were happy to jump in and help me find exactly what I wanted with options. I ended up spending way more than I would have without their help, and they were kind/ generous enough to give me two small samples of the other two options I was contemplating coming back the next day for. I didn’t end up getting to go back the next day but I will definitely be back soon with the kids I nanny for the rainbow dough! Thank you :)
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June 2022 by Natalie Sharp
Fun, vibrant store with a wide variety of bath, body, and hair care products that are cruelty free. Employees are knowledgeable and friendly. Something for everyone and products make great gifts!
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June 2022 by Lauren Saulnier
First time visiting Lush to buy a gift and Mallory was incredibly knowledgeable and helpful. She went above and beyond and even gave me a few samples of the products I was interested in.
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April 2022 by christina sandusky
Friendly staff. Love this store and all their bath bombs
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March 2022 by Sadie H
My first time to a lush and had an amazing experience. The employees at this location and the messages around the store made for a welcoming atmosphere!! There was a awesome girl who showed me how the products worked in water, I didn’t get to ask her name but she had a Ukraine pin on her apron. Then, Mallory checked us out and was just a wonderful human!! The products are also amazing and made with good materials! This is the place to be!
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March 2022 by Bri
Amazing service... raises money for a good cause, pricey but you definitely pay for amazing product...definitely worth it
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February 2022 by Erin Davis
Amazing customer service! This was my first time in a Lush store and was unsure of the type of products that would be good for my skin. A wonderful representative (I feel terrible I don’t remember her name) came up to us to ask if we had any questions. She continued suggesting products and definitely got me to buy more than expected. My boyfriend asked some questions too but ended up not purchasing anything. She didn’t get upset or keep pushing him but instead gave him free samples to try! I love the products I do have and will definitely be back.
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January 2022 by Yolanda Bilal
Homemade soap! I love it and it smells wonderful when you go inside...from scents like lemon to earthy types for men and women and children...I got a teddybear shaped oatmeal soap,which is great for eczema ❤
