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December 2023 by Kate B.
We have a really bad best buy in Indy and we went here in a whim and tge service was amazing. The selection was wonderful and an item we wanted wasn't stocked and a gentleman offered to go in the back and look. Wow. Our experience was really impressive.
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July 2023 by Gl C.
African Americans beware. I was trying to make a delivery. I rang the bell and waited. A young man name Blake approached me rudely questioning why I range the bell. He pushed me and said you are not making no delivery. I tried again. He pushed me again. This time I pushed him back. He said come on as if he wanted to fight. I told him don't put your hands on me. He said he is refusing delivery. I am an older African American man with back problems and two hip replacements. I asked for his manager who he states was sitting there watching the whole time. The manager made no efforts to intervene. As this young man has his whole life in front of him, I elected to not press charges. I will not be shopping at Best Buy in the future. All 4 TVs and appliances in my home are from Best Buy. All this commotion over a 20 pound box that I was trying to deliver.
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February 2023 by Michael Y.
I promise I'm not someone who leaves bad reviews. I recognize that one employee does not reflect the entire store (which is why I'm listing this as a 3 star, when I'd like to go lower).The geek squad associate that was "helping" me only provided as much information as he thought he could in order to get me out of the door quickly. Upon prompting him with some information I found online prior to my visit he reinvented his own knowledge and continued the conversation in a way that could only be deemed as "shrugging me off."As a customer... we generally don't know as much as the employee. I don't think it's unreasonable to expect an explanation when being told something isn't possible (after the internet said it was).
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January 2023 by Amelia M.
Website says product available in store, employees say they haven't had product in stock for months
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December 2022 by Jenifer M.
Like most reviewers, I've had a few major ups and downs with Best Buy. This review is specifically for a sales consultant at the Fields Ertel store. Daryl G. recently helped a relative of mine with the purchase of a TV and stand. She is extremely difficult for a number of reasons but Daryl handled her kindly, calmly and professionally throughout the entire process. This man has the patience of a saint. I will definitely ask for Daryl when I need to make a purchase. I only wish everything about the store was as positive as our experience with him. Thanks Daryl!
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November 2022 by Ethan H.
The rating seems pretty low and I don't know what happened, it doesn't seem very bad to me and many of my tech products are from them.
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February 2022 by Jay N.
Came here out of necessity. Gosh going to best buy is always a painful experience.I walk in and the security guy directs me to the wrong place. After finding my way to the right place, I am given the wrong product. The store associate tries to make it right by asking a team mate to go get the right product. Unfortunately the team mate takes 15 minutes for 3 minutes or work.Barely no customers in the store. The employee to customer ratio was nearly 2:1. They can't take care of simple tasks without mistake.
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June 2021 by Heather L.
While this is a very nice store visually, what is really lacking here is customer service. When looking for help you have to chase down an employee, and when you do it seems they are not super knowledgeable. This is a change as this used to be a great store with helpful employees. Also, the online stock is drastically different than what is actually in store. Goodluck trying to call the store and actually get an employee to pick up either. So, bottom line, I like Best Buy as a whole, this is a nice store with decent product and pricing, but if you need any sort of assistance its non existent. Really, that is the purpose of a store like this still having a physical location, because otherwise you can just order whatever off Amazon.