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April 2024 by Jeff Battison
OLLA was very friendly and knowledgeable and was a great help to us. She made out purchase painless and easy.Thank you
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April 2024 by Teresa Stephenson
Helpful, kind, and not pushy is how I would describe the young man who assisted me with finding the right mattress. Prices were good, and I was able to stay in my budget.
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April 2024 by Laurie Cernosek
Excellent customer service! The knowledge that Matt Russo shared with us made purchasing our new mattress seamless. Matt answered our questions with precise and helpful answers. Purchasing a mattress can be stressful and Matt made the process so much easier.
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March 2024 by John Siegel
Gentleman was very informative and curtious.it was a pleasure dealing with him.
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March 2024 by Amanda Panda
Bradford/ Brad was exceptional at the Eastgate location. He helped me locate a mattress and frame that worked well for our needs along with mattress protection and sheet set. He is very knowledgeable and very patient. He did amazing with helping me find something in my price range and lifestyle. Definitely go see him. I spent most the day chilling there and testing beds. But I had nothing better to do and planned on checking everything I could out in depth. He is a great conversationalist and very easy to talk to. Bradford can help with all your needs. I will definitely be coming back for more items later. I would definitely give more stars if I could.
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March 2024 by Heather Heather
They were super nice !!! And the guy even helped me put the mattress box in my van ?
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March 2024 by scott brock
Very pleasant salespeople. Willing to give you advice and help you make the best choice possible.
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March 2024 by Victoria Conley
Jaime was an excellent sales representative and very knowledgeable about the products.
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March 2024 by Miranda Buder
Great customer service. Quick, easy and walked out happy.
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March 2024 by Helen Hodge
Very pleasant to talk with the young man who helped us purchase our new mattress!
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March 2024 by Blair S
This review was almost a one star review. I had ordered my disabled mother a bed on 2/20. We went into the store and was helped by Sam and Brad. I ended up buying a queen size mattress and with that purchase, I would get a free adjustable base. I did have to pay a delivery fee for the adjustable base. I scheduled the delivery for 3/3 because we were moving into a new house and we were getting rid of my mother’s bed the day before.The delivery people showed up and they were super nice and helpful. They only had the mattress. They said there was no adjustable base on the delivery. I ended up having to call the store. At this point, we were still in the process of moving and it was very aggravating. I don’t recall her name, but a female answered and had informed me the base was never added to the order. She stated they were out of stock and could give me a regular frame. I was very angry because I ordered it almost three weeks prior and paid $1,500. I told her that was unacceptable and she said she would call me back after she investigated.I called back an hour later and she stated that Brad was putting the adjustable frame from the Colerain location and was going to bring it to my home and set it up.Brad and the female were very helpful and turned a terrible experience into a good one. I have bought from mattress firm before and that is why I took my mother there.I do believe Sam could be trained more on how to process an order because this could have all been avoided if her didn’t make that mistake.
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March 2024 by Donald Lengefeld
Very pleased with the salesperson taking time to compare various mattresses and bases.
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March 2024 by Ken Johnson
Best knowledge in the business. If I'm going to spend money for a mattress, I do it at that store. Manager is awesome.
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February 2024 by Lindsey Puckett
Bradford greeted us as we walked in the door and displayed exceptional customer service. He answered questions and helped get us in the mattress with in the price point we needed. He was very friendly, patient and extremely knowledgeable about the products. We came in durning the Presidents’ Day sale and got an amazing deal on two mattresses. I highly recommended Mattress Firm in Eastgate and working with Bradford.
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February 2024 by Douglas Wilson
Sam was friendly and made the experience alot of fun!
