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June 2025 by Kyle Grise
Have had my 2020 Ram repaired twice by McCluskey. Both times they were committed to getting the repair perfect. Clare did a great job at communicating and working with my insurance.
Easy coordination with my insurance and Enterprise down the street.
Would highly reccomend them!
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May 2025 by Chad Adams
Bought a Corvette on a Saturday, and a week and half later, I was hit in the rear of the car. On Tuesday, my wife called McCluskey Body Shop and Wednesday morning, I dropped it off. I was already impressed with the quickness of getting the car in for work.
From the time I dropped my car off to the time I picked it up, great communication from the shop. Originally estimated for a Monday pickup, I got the car back on a Wednesday morning, but that was the really only hiccup and wasn't much of an inconvenience. Easy to pickup rental car through Enterprise, and even an easier drop off of the rental car when picking up. The only thing that could have been better? I could have not had my 9 day old Corvette rear-ended in the first place. ;)
From time of accident to time of repaired, 8 days. Pretty darn good and the work was excellent. Photo of damage before work shown. I'd show you the work after, but it looks brand new, so not much to show.
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March 2025 by Christopher Shepard
Can't say enough about the quality of work and customer service here. For whatever reason, the other Cincinnati area body shops are absolutely abysmal - Caliber and Liberty (especially poor) have all in my experience been terrible, and Gerber was more than TWICE the price of McCluskey for the same minor repairs.
Thank you, McCluskey team for timely, responsive and affordable service!
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January 2025 by Sylvia Norris
I was not treated as another customer. I was treated as a guest.
Danielle was very personable as well as the other staff who directed me to her office and answered other questions I had.
I felt listened to as it was an insurance claim and they assisted me in what I should do and even had the rental service bring the care to me and had them pick it up afterwards. It was a seamless project. After I left and went to a grocery store my key fob battery died. Chad from McCluskey drove several miles to see what the problem was. I had thought the car battery had died. But he pointed out that the key fob message stated it was the fob battery. So I went to Advance Auto Parts in the Dillonvale Shopping Center - they had the battery and were also very pleasant and helpful. It could have been a frustrating experience but turned out to be an experience with nice helpful professional
people. Thank you.
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September 2024 by Donna Hoffman
Never ever let this place touch your car. Even if it is where your insurance company suggested. If I could give negative stars I would this place is bad.
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August 2024 by Barbette Blye
They did a great job every time I've came here. Only one problem. I got a little spot on my door handle that they did not paint
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May 2024 by Josh Knott
My new K5 was rear ended and McCluskey made it look better than factory!!! They always do great work. I won't ever take my vehicle anywhere else. Thank you!!
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May 2024 by Ron Reardon
We purchased a new to us vehicle which needed some paint touch up. McCluskey took care of us and the car looks brand new.
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March 2024 by Jacquelyn Gilligan
Car has to go back in to have paint/finish corrected, trim isn't attached correctly and the rear panel isn't attached tightly.
Not very pleased with my service. I have had work done previously and it was sufficient however this time it was not up to par.
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March 2024 by ummnima
We brought our car in for a simple quarter panel and front bumper repair. It took the shop eleven days to fix a vehicle with less than three thousand dollars worthof damage. They were close to our house and a part of our state farm network.
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March 2024 by Xander McLaughlin
****Do not get your car repaired here if you care about how your car looks or if your time matters****
I took my car in after I got in a fender bender. It took the body shop almost three months to repair the damage— when it was initially supposed to take two weeks. It included repairing the fender and replacing the front bumper cover and hood.
Months later I take it back because people point out to me that the color on the fender does not match the bumper and is a cream color compared to the white. Turns out they were correct, and it is very noticeable from looking at it close up. You can see in the photo below.
The fitment on the hood/front bumper was also abysmal. You can see in the photo attached that it’s very uneven. Unhappy with the repairs I scheduled an appointment to have them look at the issues.
I came in for my appointment today, and Julie was very kind and helpful as she had been on the phone. Shoutout to her. She appeared to be the only person working in the customer service department when I got there and had to deal with several customers at once. I can assume customers often complain about the quality of their repairs, based off the other many negative reviews and my personal experience. I feel bad she has to deal with it.
Soon enough another lady from the shop came out and told me that because there had been minor damage (a scrape) on my bumper since I had it “repaired,” it voids their warranty because they would have to take off the bumper to look at it.
She then informed me I would need to file another claim if they wanted to even look at the car. The paint was obviously not like that before, and I paid for the job to be done correctly. She agreed the paint did not match, but there’s nothing they can do about it, unless of course I file another claim. Repair was nearly $8k for a brand new car... I feel like it’s not ridiculous to want the paint to match and for the parts fitment to be done correctly.
Clearly on the receipt, it says it was “cost effective” to repair the fender than replace it preventing the body shop from needing to blend the paint. I’m glad it cost them less to completely ignore the paint on my car.
If you’re going to be more cost effective you could at least do it correctly.
All in all not a great experience to say the least. I would encourage anyone whose insurance chose this place for repair to insist on using another body shop.
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January 2024 by Sachin M
This was an authorized body shop from my insurer after my car was hit but it was the worst experience I ever had.
First they kept pushing the promised date out by one day each time at the last minute with various excuses - this was a nightmare when having to pay out of pocket for a rental in the meantime. On top of that, you get very poor responses if you call them - the receptionist cannot answer any questions and only forwards your calls to the shop. But your forwarded calls always go to voicemails - and those NEVER get returned (they should at least be honest and turn off the voicemail so you dont have the expectation of a call back and wait needlessly).
Finally on the 20th day after 5 postponements, they told me my battery was completely dead and I had to pay extra for that (on top of the deductible).
Here's the thing - yes my battery is old but it NEVER had issues before (ALWAYS started right away). Why was it only on day 20 at their body shop, they suddenly discovered a bad battery? But they will not try even explaining why the problem only manifested while in their workshop - apparently my battery was old and the weather was cold (and the problem was divinely destined to only happen while at their store?).
I went ahead and paid for the OVERPRICED battery because I was so desperate to get my car back after all the delays but I am never going back here again. I did not get a battery serial number on the invoice I got - so you tell me if you can trust this was a new battery.
Oh, and make sure you take pictures of the inside of your car because when you get it back, its going to look like someone had a mud-fight inside (including on the seats and dashboard) but they will say that's how they got it from you.
Really a terrible business.
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December 2023 by donald carman
A deer jumped in front of my vehicle causing a lot of damage. After contacting my insurance, they wanted me to send my vehicle here. I was hesitant about sending it her due to the bad reviews. But i can honestly say that I had great service here. I inspected my vehicle when it was completed. The work looks amazing and you can’t even tell my vehicle was in a wreck. They quoted me a month to fix all the damage . It took just 2 days longer. From my understanding, Chevy was on strike at this time. So I understand. I’ll include pictures . Thank you for an amazing job!
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December 2023 by Chris Hall
Great experience
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December 2023 by Ayanna Greer
I was very pleased with the work that I received on my vehicle customer service. Excellent management is wonderful. The staff is very friendly to my son who has autism they make him feel like he’s at home. My vehicle was fixed in a timely matter, and my vehicle looks perfect. You can never tell that my vehicle was damaged. I’ve also bought vehicles from here in the past, and I never had any problems with those vehicles. I would recommend McCluskey to any of my friends who are looking for a vehicle or who needs repaired to their vehicle. The ladies here make you feel like you’re at home. The gentleman are so pleasant, I just love this place and I will always do business here because of the wonderful customer service I received
