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April 2024 by Lukas Essen
I rented a tux for a prom and I was never told when I was supposed to bring it back. When I looked on the tag the day after it said the return date was the date of the prom. I called, and the worker said I could come in the next day since I was busy and I wouldn't be charged. When I came in that day, the worker helping me charged me 2 days late of fees and was unwilling to work with my situation. She said she was just going by what the computer said and didn't even try to fix the mistake or ask other workers for help. She gave me no other options. I will not be using this location again.
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December 2023 by Cheryl S.
Service was fantastic. Sorry to say the sizes needed were very limited and far too expensive!
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November 2023 by Mark O
Definitely came through in a moment of need for me after forgetting a tie for an event!
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October 2023 by Brandi Backscheider
I have always had good experiences at this location.My husband and I visited to find tuxes for him and his groomsman for our wedding last February. We originally tried the Florence location, but were appalled at the lack of customer service and decided to try here instead. Much much better!We were greeted and helped by a soft-spoken woman and a friendly but sarcastic man (both in their late 20s to early 30s). They helped us figure out what we wanted and helped my husband with his clothes, taking measurements and making sure everything was right. We had a truly pleasant time talking and laughing with them as we worked everything out.My husband's second experience was getting fitted for his brother's wedding about a month ago. I wasn't with him that time, but he said it went pretty smoothly.Third experience was this past week, dropping by to make sure the tux fit him correctly and taking it home with us for the wedding next week. The lady working there greeted us and quickly got everything ready for my husband to try on. Everything fit well and she offered to steam the suit coat for us, which we gladly agreed to. It was a pretty quick visit, but good overall.
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October 2023 by Ms Stephanie
Worst experience ever. Apparently from the reviews this company does not care about customer experience. Throughout my entire time Tina was rude, unappropriate, unprofessional, and very loud. She complained about her co worker who abandoned her and how she cursed her out before she left. She made remarks about not wanting towork with a young girl and how shewas going to quit. This lady needs to be let go immediately!!! She is bad for business. I would never return or refer anyone especially why Tina is still employed. Her Mgr Trena was no better she was yelling at me over the phone. Neither could resolve issues inside store. Don't waste your time or money.
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October 2023 by Dennis Yauch
Very disappointed. Had nothing I was interested in. Went to JCPENNEY found a great suit. Will never go back to Men's wearhouse.
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October 2023 by Kannon Sams
2.5 hours of my life I will never get back…. Manager just recently quit this location and I can see why.
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September 2023 by Jessica Tri-Rudolf
Went to go pick up a suit and WHOLE store was closed for a lunch break... I have worked in retail and never in my life have I closed a whole store as management for a lunch break.
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September 2023 by James Wilson
This 1-star is 100% for Tina at this store. I've had two five-star experiences, in person, with another woman. She had a unique name, but I'm drawing a blank on what it was. I digress.I called today to make a couple of minor changes to my group's reservation, and Tina didn't even take the time to listen to what I needed. She said, "I have a customer here. I can't help you over the phone. You can try to call back when I don't have a customer or come into the store." She then proceeded to go on, unprompted, about why she couldn't help and how I was, essentially, inconveniencing her. She said all of this in the worst possible tone, and actually took a longer time telling me why she couldn't help, than it would have taken for her to simply make the change. I'd have been fine being placed on hold, but I ended up hanging up the phone after about a minute of her ranting about why she wouldn't help me, while I said nothing outside of, "Hi, can you help me with a reservation change?" VERY off putting and uncomfortable. I ended up calling the Florence Kentucky location and that guy was extremely helpful. My call log was about 1 minute, 32 seconds and we were done.
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August 2023 by Jordon Kuhn
Staff clearly didn’t want to do anything today. I walk in to the person greeting me complaining and yelling about not being able to use the tablet. Every question they ask was them trying to get out of helping me (oh we can’t look anything up without his full name and number, oh he has bought so many things from us there is no way to know what suit it is, oh well if it’s that suit we don’t have the fabric now so we can’t even measure you) and when I had an answer to the question they immediately would move on to the next excuse to why they couldn’t help. I’ve never been to a place with less helpful and less friendly staff.
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April 2023 by Marty Thompson
Smug, snarky sales guys. Actually nasty and rude to my disabled son. I've been a lifetime customer. No more.
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November 2022 by Max Wilke
Staff was very professional and hard working. Measurements were accurate and very quick. Staff made me feel respected and appreciated. I did receive a tie with a broken clasp as part of my rental, but I still wouldn't go anywhere else to rent a suit.
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October 2022 by Dean C.
I have a banquet/business dinner to attend tomorrow and I need a suit Now! I was able to go to MensWarehouse at Northgate, the young man & woman went to work right away getting the color, size, measurements, fittings. They were very nice, personable & found a suit in my budget. They had to wait till the alteration guy came in around 3 to sew the pant cuffs. I went to get coffee&a snack and it's all done. Suit, shirt, necktie, a sale price all totaled $310.00!!! I highly recommend this store.
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August 2022 by D R
Malika Made our experience so much better and had our group laughing and enjoying being there the whole time. I hope Mens Warehouse takes care of her cause she was fun an pleasant to deal with. Not always the case at fittings.
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August 2022 by Jacob March-bishop
My friends and I came in to get fitted for suits. Malika was very friendly and proffesional. Making this usually stressful experience much more enjoyable. I will be coming back next time for sure.
