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June 2025 by Felicia Price
Taz was great at his job and excellent franchise owner
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January 2025 by Megan Morton
Extremely Rude man at the Eastgate store. He spoke to us like annoying children. He sold us a broken used phone. Promised us we could bring it back if something was wrong. As long as it wasn't water damage or we shattered the screen. Phone was slightly swolen looking and started freezing and continues getting worse. 6 days after getting the phone took it back today to be laughed at, told you did that. What did you do drop it? I showed pics that I had taken at the store of the phone to prove it was in 100% the same condition as when we bought it. He still blamed us. I then said I just want a refund then. He said no! Refused even though I could prove in pics we did nothing to the phone. He is robbing people with used phones! I DO NOT RECOMEND EASTGATE METRO PCS! Worst customer service I have EVER received
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September 2024 by Ashlie
No contract yet if you miss one month they give your number to someone else so when you pay under that number that they don’t tell you what they did, you pay for someone else’s account. Do not trust metro. When asking for help the person gets an attitude with you like it’s your fault for their false advertisement and hangs up on you. Overpriced for shitty stolen service to begin with and you’re going to act like that. Wow. You’ll get what’s coming to you for sure.
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July 2024 by Amanda Waldman
Motaz at Eastgate is amazing! Very nice, polite and gave us great customer service. Even tho Metro PCS customer service sucks Motaz went above and beyond to help us out with new phone and tried to get us a better deal since we been customers for a long time. If you need new service and or phone go see him. He will be straight up with you. Thankyou Motaz
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May 2024 by Caroline Foraker
Very friendly and helpful staff. I've had a phone plan with MetroPCS for ten years and would recommend them. Excellent customer service very friendly. I had an issue with my SIM card and they were able to resolve it promptly.
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October 2023 by Derek Hacker
I came in there around noon on 9-11-23. Unfortunately I didn't get the guy's name but he was incredibly helpful, competent, and concerned that I get the best deal. I will definitely be back
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August 2023 by Greg Louis
Awesome ❤️
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August 2023 by asael suarez
Good service
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July 2022 by ObiWan Kenobi
Motaz really treated my right today. I broke my old phone. I went there to get a replacement equal to or better than my broken phone. I was sold a phone that constantly over heated and prevented me from doing my job. I was losing money because I couldn't work. Motaz suggested a different phone and took care of all the red tape and hassles for me so I could get back to work asap. Thanks buddy! It's been less than a day with the new phone but it never overheated all day long and I'm liking the features on it way better than the other new phone. I've been a customer for years and he's the reason I keep going back. A+ for customer care!
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March 2022 by Nick Castellucio
The absolute best customer service in my opinion! They will always have my business!
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December 2021 by Ryan Wallace & Christina Smith
Went in to this location in Eastgate ohio spent 20 minutes on the cell with cricket to port my number to metro after I did that for them the guy little short fat older guy told me he's not selling me a phone or an account wouldn't tell me why other than he don't have to sell me nothing I asked for his name and id # told me he wasnt telling me his name and told us to get out .
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November 2021 by Jo Luthy
I had the best experience at Eastgate Metro! Motaz is the best! He was kind, informative, attentive and extremely helpful. His customer service skills go above and beyond anyone else I've encountered at any Metro! I will only go to this store from now on. It's 30 miles from home and I pass no less than 5 other stores along the way, but it's worth it. I've had ridiculous issues with a worker named Faris at another franchise, and similar issues with others, but not with Motaz in Eastgate. Unlike others, Motaz is respectable, honorable and he knows what he's doing. He's good at his job; he won't lie to you or try to con you into spending extra money on things you don't need. I highly recommend Eastgate Metro!
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August 2021 by Krystal Krystal
Love you my cell phone friend.im on my way to upgrade tonight
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August 2021 by Jenn Ayers
We went a week ago to switch over from another carrier. They had a great deal that gave us good phones for the family. The man who helped us was very kind and made sure we walked out the door satisfied. Yesterday one of the new phones ended up going out, and upon going back, the man's son was around and helped us out by getting a replacement fast (it wasn't the same phone, but it was one that my husband likes much better). He worked a great deal for us as well as additional items to go with the phone. He was super kind and worked fast to get us going. The customer service here is FANTASTIC and I would highly recommend. On a side note, upgrades in the future for existing customers look so much better than most carriers! This family ran business is awesome! Kind staff that is ready to help out their customer!
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July 2021 by bridget wuerdeman
Works ok only have problems every once in a while get a good phone with them
