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April 2024 by Rose Bowen
Caleb is incredibly kind & approachable. By far the most clean & welcoming store in Kenwood. We always have such a nice time shopping here.
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March 2024 by Peyton Howorka
On March 11th, I went to get my watch resized. My girlfriend bought the watch for my birthday at a different location and was told that ANY Micheal Kors locations would size it to my wrist. When I asked the lady in there, she argued with us that she did not want to do it because she was worried about messing it up, even though this is a service that is included in any watch purchase. When buying a watch at Micheal Kors, they advertise that they size it to you for free. She kept rudely denying us to resize it and eventually sent us away, recommending we go to Dakota Watch Company to get it resized. After they told us that service would be $30 we recollected our thoughts we went back in and asked yet again for her to resize it, where a male worker agreed with us and said yes they do that. She seemed very unbothered about “wasting” her time to help us when it didn’t involve her getting a sale and it was just a service the company provides to purchases. We were disappointed in the service and being in sales myself I was dumbfounded at getting the run around for something that took her 2 minutes to do when she eventually followed through. We were going to make a larger purchase that day, a purse my girlfriend was wanting, but decided after being denied a basic service that we would not give that location our business. I’m curious if we were judged on our appearance as well given we were in our sweats on a Monday but that presumption could be misplaced.
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March 2024 by Ranim
Amazing customer service! I always go to this location, and everyone who works there is so friendly & helpful, especially today, March 21st, 2024, at around 1:30 pm.
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July 2023 by katherine k.
Caleb was such a friendly and welcoming associate! They helped me pick out the perfect wallet to match my purse. They totally deserve a raise!
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April 2023 by ava perry
First time buying a purse at Michael Kors at Kenwood and Camille helped me and she was just wonderful and so sweet!!! I love my purse so much , customer service was amazing.
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April 2023 by Candice Williams
2 women having a cat fight. The staff being rude to real customers and not kicking them out. Lisa Marie Willams with LMW plum crazy boutique and Becky with beckys conture closet.
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December 2022 by P Khanna
Very well stocked & maintained. Staff is very helpful and friendly. Always a good experience.
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April 2022 by Tattooed Bookworm
Sales women were very sweet and helpful. The store was very clean and organized. I ended up purchasing another handbag as well as a wallet while I was there. I really love the brand. The handbags and wallets were all from the current Spring '22 line. I'll definitely be back! Highly recommend.
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January 2022 by Tom Garringer
Very good Sale's on Purses!!
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November 2021 by pamela gipson
BEST CUTOMER SERVICE EVER!!!!Thanks Caleb
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June 2021 by Kathy Roche
Fabulous store always offering the latest styles and trendy handbags, shoes, watches and
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February 2021 by Mimi
Great selections
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December 2020 by Shay Osman
Very great experience! I've never bought from the actual Michael Kors store! I've bought from stores who also sell MK such as Macy's. I love the new MK purse I bought today! Ben was very helpful! He was also very knowledgeable on the products couldn't! I couldn't decide between two purses and he was nice enough to let me think about it and he put them on hold, until I came back and was ready to purchase! Very sweet of him! Great staff and good quality purses!
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September 2020 by Kayla Chamberlain
Great service and very professional... something the rest of that mall should watch and learn from!! Thank you to the staff! You are amazing
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August 2020 by Lindsey Flannery
Extremely disappointed in this store’s customer service. I have purchased several bags and spent over $1000 at this point. I attempted to exchange a handbag I purchased four days earlier and the same individual who sold it to me refused to complete the exchange because the tags weren’t ATTACHED. Despite having all the packaging, tags, and receipt, I have basically wasted $200 because they refuse to exchange the bag.
