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November 2023 by Kendall Smith
I don’t care about any of the negative comments I’ll just say this I’ve had 2 cars in the 2 years I’ve been in Cincinnati and boy I tell you I love this location when I call everybody knows who I am by voice Jim goes above and beyond for his customers I have not 1 bad thing to say
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October 2023 by Gary Young
Classic Bait and Switch.Their service department might be fine, but booking a tire appointment via their online portal is a scam. Using their website (with my local store selected), I shopped for and picked the tires I wanted for my vehicle, then booked an appointment several days away for the service. Once at the shop for my appointment, I was told that those tires would need to be ordered and weren't in stock, and that the only ones in stock would cost me nearly $300 more than what I selected online. The customer representative had no interest in honoring their online prices, so I was more than happy to cancel my appointment.A few hours later the store manager called wanting to make things right, and although he offered me an alternative make/model of tires that he ultimately also didn't have in stock, he was eventually able to put lesser quality tires on my vehicle that same day.All in all, while I was unable to obtain the tires their website alleged them to have in stock and had to settle for lower quality tires, at least I was able to get tires on the day I'd reserved for tire work. I'd rate the manager very high for his attempt to make things right, and I'd rate Michel tire themselves (and their front desk CSR) rather low for having a website that does not accurately reflect the tire stock they allege to possess.And the ultimate question: will I return to this establishment? Likely not. I appreciate the manager, I truly do, but the entire experience, and the fact that I was unable to obtain the quality of tires I wanted, leaves me with a rather sour taste.Service: Tires
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September 2023 by Travis Milem
Great folks good prices and great service
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September 2023 by D I
Extremely helpful and kind assistance from the car repair to customer service. Thank you so much ?
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August 2023 by James Reno
Jim is great to work with and really shows that he cares about his customers.
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August 2023 by Jesse Streeter
I told them I just needed my oil change and the hatchback fixed and since I'm a woman and they seen me coming and then they call me said oh your brakes are metal to metal when I don't hear nothing wrong with them no grinding nothing. Funny how they're brand new brakes.And why were they near my brakes when i told them what I wanted done. My dad's a retired mechanic so they thought they saw me coming I don't appreciate sexism.
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June 2023 by Rhonda Martin
Jim, the manager was amazing. Explained everything to me by showing what needed to be repaired on my car. I feel the price was good and really appreciated the honesty. The other employees I interacted with were also nice and professional. Thanks again!
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May 2023 by DawnMarie Mills
I went for an oil change and to get my tire patched on a Friday afternoon. When I got there they were behind on their appointments so I decided to drop it off. I asked for it to be done by 11 on Saturday because I had a family function, they said it would be no problem. On Saturday I hadn't heard from them by 11:15 so I called them. They hadn't started it yet. They said it would done by noon. This honestly was no problem as I am pretty flexible and realize that some things run over. However they called and said I would also need brake pads, rotors and possibly calipers for the whole car. They quoted me $1100.I told them I had my brakes done less than 2 years ago. They said then I would only have to pay for labor then because the shop I had gotten them done at is owned by the same company. I picked up my car and made an appointment to drop it off the following Saturday to get the work done. After speaking with my boyfriend about how weird it was he checked my breaks and said I should get a second opinion. I took it to a different mechanic and said my pads still had 5000 miles left on them and definitely did not need rotors or calipers. I am very disappointed that this shop tried to take advantage of me because I am not mechanically inclined. I will never be using this shop again and will warn off the people I know against using their services.Services: Brakes
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May 2023 by Rick Scherer
Easy 2 hour job took from noon till almost 9pm . Mechanic walked out at closing time leaving the manager and a helper to finish the job . That Mechanic deserves to be fired !
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April 2023 by Kassi Nellett
Awesome experience. They were super busy but I had a blow out that day and needed it fix for work the next day and Jim made sure to fit me in that day. Two workers were there and they were both exceptional hardworking and genuine people. Michel tires was the cheapest place for tires also and my tires are amazing and I've had no issues since and that was probably two weeks ago. The job got done less than an hour also! I recommend them and this is coming from someone who has bought used tires my whole life!
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April 2023 by Chavez Kattick
They have been very fair on pricing and have earned a few repeat customers.
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March 2023 by Danielle A
stopped in for oil change Told them I just need a simple oil change Told them i was in a hurry so they end have me there for about an hour Come with all kinds of stuff that my car may or may not need. said that I need new wiper blades when I just put them on a month ago So they just lost my trust For trying to upsell me on something I don't need I didn't ask them to do a full inspection on the vehicle I ask for a simple oil change. When someone comes in asking for a Pacific service give them that service without going through trying to upsell them on all kinds of other s*** that's why people don't trust mechanic shops nowadaysService: Oil change
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January 2023 by Shoopy
Awesome place, only place open on Sunday that could help me, got me in and out super quick, did a great job. way better then Firestone or any of the other garbage mechanic shops around here.
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October 2022 by Cedric Smith
Company takes all vehicles there. Good customer service
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October 2022 by Kyle Wilkinson
My first experience with these folks was kinda shaky.When I showed up Monday, there was no record of my making an appointment. Then it took a solid 30 minutes to get everything sorted. By Wednesday I had heard nothing from them so I stopped by. I got an estimate and was told it would be done toward the end of the week. On Friday I stopped by to get something from the vehicle. It hadn't been started. I waited an entire week before I called again on a Saturday. It still hadn't been started. We agreed it would be done by Monday. On Tuesday I called and was told they would do it that day and have it back the next. This time, they actually did the work, and I got the only phone call from them during this whole process. They also gave me a small discount for the trouble.The kicker is, the initial symptom I took the vehicle in for is still not solved. They didn't troubleshoot. I can't see taking it back here as I'm not sure I can wait a month for some simple work.