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December 2023 by Sharimah Martin
Really wish I could give no stars I feel racially profiled against and was given in accurate information. I feel like I was extremely over charged and the manager there acted as if he didn't want to honor any of the discounts in the beginning and even gave me pushback on my AARP discount at first. I was lied to and told I got a discount on a weekly rate when it was already taken off prior to that. Then calling the other location who quoted a totally different weekly rate the manger there was clearly in cahoots. Not to mention the first car smelled like farm animals and they claimed they didn't smell it I'm asthmatic and had to drive with the windows down for two days. Oh and I couldn't even wear perfume because they had the audacity to say you would be charged if you sprayed smell good in the car so to avoid that I didn't even put perfume on because I just didn't want to give them any reason to say anything or charge me. The "manager" are so unprofessional and rude and seems like they want to abuse their authority this was the worst experience I've ever had with any rental company and I really can't even believe they really treated me the way they did. Absolutely racially motivated in my opinion. I absolutely plan on taking legal action after this mess. So highly disappointed
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December 2023 by danny Wilk
I truly regret renting a car from here it's become such a hassle and very expensive, something in my gut told me don't do it just go to a brand you know but it was close and the reviews didn't seem to bad it's a decision I've regretted everyday since I've returned the vehicle, you live and you learn I'm posting this in hopes some of you who do read reviews see this and don't fall into the pit trap I fell into it will cost you time and money.
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December 2023 by D W
Enterprise use to be here a new rental opened up offering lesser quality service for twice the price, do yourself a favor and drive the distance to enterprise or a notable brand so you won't be disappointed.Do not end up regretting take the chance like I did.
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December 2023 by rayshawn smith
My rental came with items under the seat, I wish they properly cleaned it as I dropped my credit card and ended up grabbing a used band-aid I mean sure I can wash my hands but it's still gross, please in the future clean the vehicles I hate touching random trash much less things that were used on sores/cuts, can't say I'll be giving you guys another try.
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November 2023 by Linda Ramsey
Service and car was excellent!
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November 2023 by Randie Moore
Great service and an awesome car!! Definitely use Mike Albert for your rental needs!
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November 2023 by shamera wilson
I typically don't write reviews, but I had a very disappointing experience with this car rental company. Their customer service was extremely poor and they did not provide accurate information for customers with foreign licenses. Moreover, I felt completely disregarded and discriminated against. I would strongly advise going to Enterprise or another rental company instead, where you will likely receive much better treatment and service.
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November 2023 by Kesha Wales
HANDS DOWN JACOB AT THE MIKE ALBERT MITCHELL LOCATION DESERVES A RAISE ,PROMOTION AND A 4 WEEK PAID VACTION‼️‼️‼️‼️ ?‼️?HE’S MOST DEFINITELY THE GOAT OF RENTAL AND CUSTOMER SERVICE‼️‼️THE STAFF AT THAT LOCATION HAVE GONE ABOVE AND BEYOND TO SATISFY ALL MY RENTAL NEEDS ‼️‼️ ???‼️‼️‼️JACOB AND STAFF KEEP UP THE AWESOME WORK U PROVIDE ‼️‼️SIGNED A HAPPY HAPPY CUSTOMER ‼️‼️‼️???
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August 2023 by NyYahri YisraEL
Totally worth it! I purchased the cheapest option since I only was traveling to work and home. The rental car was available at the time I requested it and in good condition. I needed to extend the need of my vehicle twice due to my personal vehicle still being serviced and was able to, without any problems or hassles. I was able to keep the current vehicle that I left with as well, during this extension which helped too. I also received my deposit right away like I was told I would. It didn't take the full 3 - 5 days.I was able to return my vehicle early and be prorated and refunded for the days that I paid for. I will say the text messaging does not receive a response after hours or when the business is closed , for example on Sunday. But they're good about replying within the first hour of business hours re-operating. # Mitchell Avenue
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August 2023 by Mary Sharon
Oh my we enjoyed our experience. From the time we ordered our rental, meeting with team to pick up, 2 weeks vacation and drop off. Superb service.
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August 2023 by Kyle Sainsbury
Great place to rent a car. Rental agents were awesome. I’m a big guy and they were able to help me get into a roomy car. I would definitely recommend.
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June 2023 by Dorell Kelly
They were great
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May 2023 by Anthony Davis
Extremely satisfied
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May 2023 by Savannah Lynn
My boyfriend rented a car here while ours is having work done. They have been so nice & understanding. Car is nice as well. Highly recommend
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December 2022 by Lita J.
Affordable, quick and friendly service.
