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February 2024 by Sarah Ditlinger
Much like others have commented. The customer service at this location is sub par. They’ve sited inaccurate policies that don’t match the listings and are rude and inconsiderate in the process of providing said information. Im not convinced they knew their way around the computer system to be honest as they didn’t know how to look me up as a rewards member.
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January 2024 by Alisha Lowe
I like to go here around Christmas time my cousins and I dress up in pajamas and take pictures together
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January 2024 by Claudette Fikes
Great experience messy due to busy shoppers.
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January 2024 by A G
Fair warning.... this location says open until 10pm for holiday hours. Arrived a couple minutes before 9pm to pickup an online order. The store made the same day decision to close at 9pm due to "slow foot traffic" and would not process my pickup. As I was walking out another family, who said they drove 30 minutes, was walking up. Poor customer service especially the week before Christmas.
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November 2023 by Ela Kaya
I called the store about in store promos and asked if they could check the price for something and i was told no because the store was too busy. I understand that the store can by busy but i was told this extremely rudely and got hung up on immediately after. Terrible customer service.
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November 2023 by Cassie Leigh
Think twice before visiting this location. I picked up an online order I already paid for and was told to wait in line for 15-20 minutes. What is the point of ordering online and picking up?Chris was incredibly slow checking out people in a long line. When another worker came to assist with check out she had completed 3 check outs to his 1. The one check out he had had 2 or 3 items. I could only surmise that this was intentional for who knows what reason.I hope Old Navy will consider revising their online order pick up situation.
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November 2023 by Jennifer Vasquez
I can never walk in Old Navy and not buy something. The staff at this particular store are very quick to get you checked out and relatively friendly. Much better than most retail
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November 2023 by Caroline Foraker
I tried to return an online order here and they said they were unable to process any returns. I checked with customer service before driving to this location and they told me I could return it in store. Going here is a waste of time.
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October 2023 by Æsír
Chris was super excellent. Great customer service
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August 2023 by Iris Lattimore
Over priced I go to the gap outlet
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May 2023 by Tessa Walsh
I was at the Rookwood Old Navy this afternoon and witnessed one of the workers (his name tag said Chris) yell at a sweet innocent female worker (her name tag says Christie) for not selling the credit cards to the customers. Which no customer even wants to be sold those credit cards. Christie was being so professional, joyful, and kind to every customer and seeing Chris treat her this was way sickening. Please keep in mind that this was the Memorial Day weekend sale, and there was a line wrapped around the aisles. No one should be humiliated like this for not selling a credit card, let alone in front of a bunch of customers.
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May 2023 by Cathy G
Clean help pleasant but needed more than one cashier..
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May 2023 by Halcy Russell
I got some pants, but being here made me feel sickly
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March 2023 by John Carter
Like the store the people were really convenient
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January 2023 by seanice black
Great prices but the cashier's are rude and they don't speak
