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December 2023 by Amber McIntosh
Jenn the store manager needs some serious management skills training! Can’t wait to share my experience and her disrespectful behavior and words with corporate and her district manager. Do better! I own way too much Pandora to be talked to like that.
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September 2023 by Sharon Barham
I love their jewelry and the staff are very nice!
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July 2023 by Fabio Serrano
It is the third time we have visited this store, the first 2 times we had a very good experience with wonderful service, but this third time was something different, the girl who served us was very rude and her service was not very good, I hope we will please have someone else attend on our next visit because we don't want Jazmine serving us again.
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June 2023 by Shawn Benton
Awesome customer service from Elise, she was knowledgeable & professional. Thank you!
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April 2023 by David Gearring, Sr.
Great courteous service and decent pricing.
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April 2023 by Nakisha Sherman-Smith
Went in with more charms left out with less. They offered to clean my bracelet after a purchase and once I left and got home I noticed that one of my Harry Potter charms were missing. I’m very upset about this because there is no way for it to fall off because the hole is in the middle of Hermione Granger’s head. I called up there and they said they checked and couldn’t find anything and to call the manager today to look at the camera to see where it fell off which is very helpful but in the event that it’s not found then how do I get it replaced? I only say this same charm on pandora’s outlet website so it can be replaced. If this goes bad I will no longer be a pandora customer.
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March 2023 by Kristine Jackson
One employee was there with about 7 people waiting for service. ?
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February 2023 by King Of Spades
Very nice and well kept store. I purchased my order online and everything went smoothly. I was worried it may take sometime for my order to be ready for pick up. Wasn't the case at all. My order was ready within 15mins!!! The lady who ringed me out was very sweet.
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January 2023 by Brandon Merrit
I call this store to inquire about a 3 piece spiderman set i had to explain every detail to the smith lady before haven to explain my self again then was hung up on 3 time befor contact the liberty store for help the service at this location Kenwood location is ridiculous terrible they have no knowledge of there products i wouldn't let my dog shop at this store this smith lady is horrible disrespect and unethical should be fired
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December 2022 by Lisa Harmon
Staff was very helpful and friendly
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November 2022 by auston Perez
Staff was very helpful and nice
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October 2022 by Dai Daniels
I’ve shopped at Pandora for years. My jewelry has always been good quality. I have pieces I still wear from some years ago. There has never been a time I’ve gone in there and not seen something I wanted.
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July 2022 by tyann amos
I had the most amazing experience. The staff was so nice and walked me through how I could create a custom charm bracelet. She was patient and answered all of my questions. I will definitely be back!
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July 2022 by Tyann A.
I had the most amazing experience. The staff was so nice and walked me through how I could create a custom charm bracelet. She was patient and answered all of my questions. I will definitely be back!
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June 2022 by Natalie Taylor
I recently visited pandora in kenwood; During that visit your sales representative Tonya was less than pleasurable. One of my bracelets closures had become very loose. I handed my bracelet to Tonya in hopes she could tighten it. She looked at it and replied "this was a gift with purchase there is nothing I'm going to do about it". I was a bit taken back as.... it was a GWP... which meant I still had to purchase something in order to get the bracelet.
After my probing her about it the manager stepped in and adjusted it. I then asked Tonya if she just wasn't knowledgeable to do the same task. she replied if I broke it.. its your responsibility.
needless to say she will never be able to assist me again. Her tone is less than desirable.
