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February 2024 by Kathy D.
Hello. I am at the Party City in Glenway Ave in Cincinnati in 2.24.24. Several issues: 1. The music is SO LOUD i couldn't hear my daughter when she called to tell me what to purchase. 2. The shopping carts are old, disgusting and wheels stick. 3. The employees are short tempered and not friendly. What a disappointment! Someone needs to invest some funds into remodeling and training at this store.
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December 2023 by Joanne Greenway
They're always out of basic items. Few staff available to help you. Shopping carts are junky. Prices are good, if you can find what you need.
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December 2023 by Myla Will
Waited in line for the cashier to greet me and my children and nobody said a thing to me. It was Black Friday and the store was empty at the moment. I came in and picked some balloons out to blow up for my mother’s birthday. I waited patiently but never got greeted. I watched as the staff rushed to help others who came in after me. They greeted and asked what did they need. I believe the manager was there at the time.
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November 2023 by Emily Prather
Not enough selection of wedding stuff. I actually went to 2 different locations and both times there was someone else also wondering where is all the wedding stuff. I ended up going to Hobby Lobby to get the rest of what I needed.
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November 2023 by Shelia
Needed a witches hat for Halloween. Found the perfect hat for $5. I bought some Halloween earrings too.
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June 2023 by Michelle Hamilton
Placed an order online for in store pickup. There was a snafu with the product/sky number but the manager was pleasant and got it all taken care of right away!
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June 2023 by D B
Staff was very helpful with my daughter's balloons.
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May 2023 by Brian Smyth
i’ll be honest with you it is truly unfortunate that on Mother’s Day weekend they only had a young kid manning the register while they had a manager blowing up hundreds of balloons possibly thousands and all the online orders it was completely swamped with literally no help granite they had everything we needed and we were taken care of but we stood in line and it was literally 37 minutes and then waited for the balloons to be filled up for another 10 minutes so we were there for 10 balloons a number one and a number for all inflated for a total of 47 minutes a bit much but again Mother’s Day weekend what are you expect thank you for all your hard work guys
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April 2023 by Heather Nixon
Love party city. The balloons are still a bit too pricy, but the party supplies have actually become more affordable the past couple years. I wish they could keep some things in stock all year, but I usually find exactly what I need!
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April 2023 by Rich Helfenstine
Good for party decorations, however the staff are hateful. They seem bothered that you are there, give short abrupt answers and no common courtesy at all. You do not feel welcome here.
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February 2023 by Margie Hengge
Best experience that I have had at the Glenway location in a long time (had actually started going to the Colerain store because the girls employed at the Glenway store were always rude).The young man working there yesterday was so friendly and helpful; a refreshing and welcomed change!
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February 2023 by Cindy Kelly
I live in Nevada, and ordered some balloons for my daughter-law who was in the hospital in Cincinnati. Ordering online the only option for delivery was the next day. I was afraid she was going to be released, so I phoned Party City's 800 number, and a young man tried his best to get them delivered that day, but was unsuccessful. After checking the order status the balloons were delivered as scheduled, but my daughter-in-law was already released. I was not able to track down the balloons at the hospital. I phoned the Glenway Party City and spoke to Emma, and explained my dilemma. She said Party City would replace my order and send them to her home, which made me extremely happy. Therefore I am giving the Glenway Party City in Cincinnati 5 stars for their excellent customer service. I will definitely order from them again.
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November 2022 by carrie lipps
It's an ok place. Pretty messy and out of mylar balloons. Asked for 4 different birthday ones and they were out of all of them.
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November 2022 by Piff Green
It's ok everytime I've been there it was so crowded.
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November 2022 by Jarrod Woodward Sr
Went on the day before Halloween so it was packed!! Those poor girls at the counter