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The food was good. The fries were fresh, they just don't answer the phone.
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April 2024 by Yodite Diop
who’s the owner? Had horrible experiences. unclean for starters. The so called owner with the tattoos all over his face was rude, and considerate and argue with me in front of my eight-year-old daughter. I was nothing but polite. Smile on my face, and he was being very sarcastic. They had no onions or tomatoes, and there was a bug crawling on the counter by the grill. I’d give it zero stars if i could. went to another Penn station on Colerain Avenue. The people were friendly. The atmosphere was clean. The manager was very apologetic about what happened. Even gave my daughter a free cookie. My daughter was crying when we left the one on Hamilton because she had to witness this grown man raising his boys and being rude to her mother. I am social media influencer and also a radio personality on one of the biggest R&B radio stations here in the city. I will be making it known about my experience at the Hamilton Ave., College Hill Penn Station.
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March 2024 by Deborah Mcghe
The Best Grilled Turkey Dagwood.
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March 2024 by Zachary Finnell
Very rude ghetto people, they never answer the phone often unorganized, you wait for ever they usually close before the sign is posted. Customer service was bad they let you wait and when you get to the front they say only door dash after you’ve waited 30 mins.
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March 2024 by Macynd Mytwo
Move to slow. Y’all need to get it together for real, it’s horrible.
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February 2024 by Destiny Powers
I think her name was Sarah I could tell by her voice over the phone she had a nasty attitude the white old crackhead looking lady with the huge mole on her chin took my order I was there 2/27 for lunch I called in my order called back literally five minutes later to make sure it was correct the creature I mean lady said yes the order is correct I get there walk in the floors were sticky as heck it was absolutely disgusting in there both the cooks looked dirty and the black guy with glasses seemed like he didn't want to be there I will NEVER! go back to that location I will stick to the Fairfield location and the fries were soggy barley even cooked!!!
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January 2024 by 42j
In spite of them not having any wraps the food was great. Customer service was awesome.The restaurant is definitely overdue for interior
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January 2024 by Jaimyce McClinton
Penn Stations all over are getting bad. Came to this location and they had the doors locked an hour before their posted business hours. Don’t know what the problem was. There were plenty of staff members. To add injury to insult, they locked the door and told everyone they were closed. As I was getting in my car, I watched a person an employee knew walk up and was let in to make an order ?.
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January 2024 by Karen Cephas
Came in around 6:00 p.m. there were three people in front of me and I didn't get my order until 6:29 the food was very good and hot but I didn't expect that long of a wait.
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January 2024 by Stephen Meyer
Very rude and
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January 2024 by Gallagherrt
This place was amazing about 10 years ago. Now, under whatever current ownership, it's a travesty. The outside garbage can overflows onto the sidewalk, the inside is filthy, the stainless looks like it hasn't been wiped down or actually cleaned in a long time. The floor is stickier than a 1990s movie theater , the tables are disgusting. It's a pretty bad image for penn station. GO TO COLERAIN.
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January 2024 by Thomas cameron
Great service and
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January 2024 by Cecil Luckey
It was just on my way home from work, nothing special it was convenient and the food was good ?
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December 2023 by Charlotte Potter
It was ok. When the customer pays. Give them what they want.
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December 2023 by Brent Piphus
Most Penn Stations have a standard but the College Hill location is Trashed. Hopefully the manager/ owner of the Hamilton Ave College Hill location sends someone soon to sanitize the location & freshen that nasty gas grade bathroom. AND SANITIZE THAT BATHROOM while your at it! The windows, inside & out had the fingerprint filth of "Forever" built up! The Insides Floors & bathrooms were entirely slippery & grimy along crevices was disgusting. Customer service was below adequate. My chicken artichoke sandwich had so many hard stems inside I thought it was intentional. *This was by far My worst experience at ANY Penn Station ever. I hope this isn't an attack on any other Penn businesses. BUT DO BETTER
