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January 2024 by Rise
Young lady with the auburn hair and tan was rude. Matter of fact all the front desk associates. I was going to sign up. But the vibe is off.
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December 2023 by crystal wright
I totally love Planet Fitness! My favorite location is at 4503 Marburg Ave, Cincinnati, OH 45209! Great staff and super clean!
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December 2023 by Seth Stone
I like coming to this planet fitness location. It’s always clean and the staff are friendly. It is a little more crowded than the Kentucky locations I go to. I just don’t like this prototype with the dumbbell section is set up. It gets crowded because you have three walls immediately around your dumbbells.
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November 2023 by Benjamin Spiegel
Going here with my daughter from time to time. It’s never too busy, super clean, friendly staff.. really good gym overall. Never had any complaints..
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November 2023 by Missy H.
Planet fitness in newport and Harrison Ohio suck they keep taking money out of my account that I canceled in July get it together people now I have to pay 30 dollars to my bank to block payments cause ya'll keep taking it out I don't recommend planet fitness at all
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November 2023 by Jennell Lester
Date : 11/15/23 Time:11:30/11:55amTwo front desk girls -Snobby, Rude, Disrespectful, No customer service skills, upon entering gave my daughter and I very dirty mean looks before even saying anything . Nasty attitudes. Wasn’t a good vibe at all . We left because once she tried to get aggressive with her tone I knew at that moment planet fitness didn’t want none of these problems . That won’t stop me coming back to workout there in the near future because I like that gym it’s always clean never had an issue . They guys always nice and greet with a positive attitude but I’ve notched the women are so rude and mean . Who wants to come and workout and be looked at mean upon entering and have an attitude when greeted ! I pay just like everyone else those girls don’t like their job tell them leave . Don’t take your attitude on me .But please check your front desk staff about their customer service and nasty looks especially the two girls that were there today 11/15/23 between the times of 11:35 -11:50am. Thanks
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November 2023 by Georgina R
I was leaving planet fitness this evening and Ronda took a moment to acknowledge my presence and say bye to me with a friendly smile and wave. She made me feel very welcomed. Thank you Ronda and PF management for hiring her!
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November 2023 by Aleah Turner
I love using the massage chairs after my workout but this location has the worst ones. They are long overdue for an upgrade.
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November 2023 by Ty Sponseller
Have been coming for almost a year now and have had a great experience. I will say though, the loss of Jake Schenz as manager at this location has been felt immensely. The energy and kindness he gave off as soon as you walked in made my day. He had a contagious attitude that the whole gym fed off imo. It’s definitely not the same without him there.
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October 2023 by Julie Krause
Been going to this gym for 3 years. I'm generally impressed with the quality for the money. Lots of machines, most of the time I can get in the work I need to do without having to wait around. The facility is pretty clean, and the staff is visibly out cleaning most mornings. Most days, they greet you at the door and say goodbye as you leave. I miss the energy of the team a couple years back. Seems like some turnover happened, and some of the friendly faces have moved on, and the vibe isn't quit as upbeat. Maybe it will improve again with time?
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September 2023 by Derek
Super clean and friendly staff. They’re very attentive to the equipment and keeping everything clean. The staff is super friendly always greeting you and telling you to have a good day. Also, it’s nice to see the managers contributing to cleaning and stuff too. Leading by example is a great quality.
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September 2023 by Laurie Oakley
Great place to work out. The staff is friendly and helpful, a lot of variety of exercise equipment in a positive, spacious environment; clean and not too crowded. The Black Card area is super helpful for chronic pain, and the total body enhancement machine seems the most helpful for pain. I take my 13 year old grandson a couple times a week as a guest and think this is a tremendous value for the low price. Just love it really!
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September 2023 by Esra Shaheen
I like Planet Fitness because it's clean and spacious. I noticed that they've loosened their dress code rules, though, which could make some people feel awkward. Personally, I believe in freedom of expression and attire, but I'm disappointed that the gym might have stopped caring about people's feelings and comfort. For this reason, I subtracted 2 stars from my rating.
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August 2023 by Tom
Great place, not crowded, staff super friendly. Machines always available. Tv's on each treadmill
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June 2023 by jay mullins
I joined PF in March 2023. I was excited to join. PF offered free training at no extra cost, while the other fitness centers offered personal trainers at a price I couldn't afford. The trainer,Mr. Scott was fantastic. He listened to my concerns and what my goals were. He modified workouts and informed me of things I could do at home to help me improve and strengthen my core. I looked forward to the training. Now..in May 2023, PF discontinued the personal trainers. There is no longer anyone available to work with me, and make sure I am performing the workouts correctly. Sure, there are tutorials, but tutorials can not show you what you need to correct in order to prevent injury to your body. I know I'm only one person, but without personal trainers, I don't know how much longer I'll continue going to PF. I'm so disappointed.
