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March 2025 by Lisa
These folks at this location are awful, they don’t greet you, too slow and not personable at all.
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January 2025 by Adam Ab
They are super slow, I was the only one waiting to do a domestic wire and it took almost an hour to finish it. They need to find a solution
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October 2024 by Claressa “CJ” Young
Never answers the phone. Horrible customer service
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September 2024 by Howard Markey (J just call me J)
This is the worst bank. Definitely switching banks because of the lack of experienced workers. Absolutely slow AF
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August 2024 by Lasting Impressions
Literally the slowest branch I’ve ever been to, EVERY SINGLE TIME!
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February 2024 by Lauren C.
This bank is the absolute worst. Horrible service. I swear there is only one employee in the building ever. Use for ATM only.
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November 2023 by Vanessa Johnson
I would give a zero if I could. TERRIBLE service. I sat a the drive thru window for 15 minutes went in and waited 15 more minutes. No manager available. Need to close down.
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July 2023 by Joseph Halloran
The customer service here is excellent.
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June 2023 by Marcie Easton
Love this place only thing that is a down fall is that when someone is sick or out for lunch. It will put a strange on the one person who is working. The lines are long.
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June 2023 by R Webster
I love the service here ?
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April 2023 by Fredrica Banks
I been with P.N.C. Bank for years,,no complaints whatsoever. Always friendly and professional staff especially at the Norwood location.
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February 2023 by Bill Smith
Waited in line for a minimum of 15 minutes. Teller, would not allow me to cash and deposit a check from one of my accounts to another one of my accounts. I was receiving no money. She required two forms of ID and I had left mine at the office. Literally everyone in the office see's me 2-3 times a week and the other tellers there know me well. Unfortunately for me, the branch manager was at lunch. There was no common sense and no attempt to try. If she would have simply looked at the 5 accounts, both business and personal that I have there, should could have easily seen that the couple hundred dollar transaction that I was making, was dwarfed by the amount in all ouf my accounts.
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November 2022 by Ebony Meadows
There was an African American teller with cornrows who was very rude. Was smart with me and not wanting to help me withdraw funds. Her co worker tried to tell her how to help me and she was getting an attitude so I just left. Shouldn’t work there if she doesn’t want to do her job
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July 2022 by Jocelyn Perez
No stars, I am in management, when a customer is promised something just as simple as a call back and not get it after being sent away because they were closing then it becomes a problem. Not that this review would make or break anything, just want everyone to know that if you bank with PNC you will not get the service that you expected.
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March 2022 by Alex Lower
After waiting for a teller, I was told - incorrectly - that I needed to make an appointment, then told - again incorrectly - that a banker could not close a credit card. After months of PNC's inoperable website and absent customer service, this visit fit the mold. If you have the misfortune of banking with PNC, then at least go to the Kenwood branch.
