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September 2025 by Brent Taggart
The people who own and operate this facility are either incompetent, dishonest, or both. They were never present on the property to answer questions or address problems. In addition, when we signed up, they claimed that Orange Door insurance was required. It is not required by the contract or by the policies of Public Storage.
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September 2025 by Angelo K
Ms. Peyton was amazing. Mrs.Laura great customer service. Very tentative and personal in the up most professional way . Thank you . I love this location and recommend every unit be filled... thanks again.
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September 2025 by Seletha Slaton
Peyton is the best!!!! She was such a big help and even helped with my payment when I didn't have enough!!!!! She has great customer service skills and just a all around good person!!!!!!
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September 2025 by jennifer
Let me just say I was very impressed by Ms. Peyton!!! First time seeing an employee there; I was dropping a few items off, she stoped what she was doing and asked if I had any questions or needed help!!! I can tell you you have a great young employee who lives working for this company!!! That is hard to find these days. Happy to have her there!!!
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August 2025 by Chris Pugh
Storing my stuff here and there painting and pressure washing. If there doing this next to your unit check your stuff for water damage. Luckily I only had a few bags of clothes that got some soapy stuff sprayed on them. Than they were supposed to call me back in 30 min so i can transfer units and move. They wait til the end of the day to call me back to schedule appointment 2 days from now when Im moving today. Already paid for a truck a few people and pizza. I will have to pay for all that again. Go up there to get my stuff out and person on duty is just hanging out in office. This was after she told she had people to see and was to busy to help me. Her car was the only one there. Be cautious and check your stuff there
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August 2025 by Jack
Peyton was amazing!! Walked me through everything, helped me get the right option for what i wanted, and truly truly went well above and beyond what I am used to and what is expected. Rare to get such amazing service at self storage facilities like this, so 100/10 highly recommend.
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August 2025 by Benjamin Basar
Tiffany was great! Helped me quickly with a smile!
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July 2025 by Garrett Dove
My storage bill originally was supposed to be $98+$15 that included the 10x20 unit and insurance.
I’ve had my belongings there about a year and all of the sudden they charged me $247 for one month of service.
I haven’t been to my unit for over a month since last night. Last night I was there till 10:45, over the time they “close”
When trying to access the gate to open the machine said WE ARE CLOSED
I had to call the police to open the gate last night. I do not recommend this storage unit provider if you want access to your belongings anytime.
Storage units don’t lose no matter what and they make it hard on us people. We pay out all this money yet they still dictate when we can come and go.
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July 2025 by Zoe Johnson
Dave was helpful
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July 2025 by Arinette Gray
You rarely see the help.
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May 2025 by Dante LOVE
Dave helped me with thr app
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May 2025 by T
Ordered 1 unit online which is a little cheaper to do, the other unit I purchased inside. Tiffany took me around to see which size storage would work best. She was helpful, friendly and funny. She made everything A simple process.
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April 2025 by Helen Dahms
Tiffany was awesome. Very helpful and knowledgeable.
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September 2024 by Sukhmandeep Singh
Arielle was great! She helped us out even from a different location
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September 2024 by Bran Bran Talbert
I was helped by Maddie after just getting out the hospital. I was in a daze and didn't know where I was or what unit I was getting. This young lady went above and beyond s3rvice to assist me and i'm in tears to share that I appreciate that. I'm a 42 year old black female army veteran from Georgia who was lost and struggling in a time in need. This young lady needs to recognized for the service she assisted me with and she made me realize that I was proud to be an American. Thank You Maddie at Public Storage located at 2555 Kemper Road, Cincinnati, Ohio. Thank You Jesus
