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December 2023 by Mike Bockstiegel
Good company. Knowledgeable sales people directed us to the dishwasher that was best for us. Installation was quick and painless.
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November 2023 by Y Whitehead
I recently hired Recker and Boerger to replace my (heat pump) HVAC system and hot water heater. They gave me the best estimate, answered my numerous questions and they were just great throughout the entire process. The installers were courteous, they protected my floors and I was incredibly impressed with the cleanliness of the job and their attention to detail. I’m so great full they were available when I needed them
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November 2023 by Charlie Rusk
If I could give zero stars I would, but it won’t let me. The lack of professionalism, decorum, and respect from their employees is astronomical. The following story can be repeated last year as well, so essentially, it’s been two years of this with no resolution.I have been told multiple times that it is “not cold enough“ to schedule a tuneup of my oil furnace, then I am told that I will be put on a “callback list;” And when I am not called, and when I call them to complain about it, they hang up on me. I have called back and asked to speak to a manager several times, none is ever available, and I’m always told that it will be “escalated to the management team“ which, as working in customer service I know means “we’re not going to do anything and go away.” They will take your money for equipment, sales, and try to pressure you into better (more expensive) equipment, but when it comes to service or maintenance, they are mysteriously never available. I am sure some “bot” will answer this as the management team from the company, but nothing will ever be resolved, no one will ever contact me, and I will never use them ever again. I suggest you find a different company for your heating and cooling needs.
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October 2023 by Ray
I recently scheduled a service appointment for my heat pump. It was set between 11and 2pm. The night before I was sent a text at 8 pm that they would be there between 4 and 5. I left a message that this would not work for me. That morning they called to reschedule, I asked to talk to a service manager, she said he would call. No call. The next day I called, they said that he would call, he didn’t. Today I called and asked for a general manager, I was given the head of appliance sales. She told me that they don’t listen to complaints and will not return calls. So with that said, I am no longer a customer of recker and boerger.Think before you buy a product from them
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September 2023 by Jonathon Casey
Called up to the specific location to ask if they had a specific model in stock.. they said they had the washer and dryer and the pedestals all in stock and to come check them out, next day drove 35 mins to this location and they only had the dryer on the sales floor. I went to the sales counter and explained I had called in and they put a specific washer/dryer set on my account for me to come check out can you help me find them and he explained while they have them in stock they don’t have them in store for me to look at? Bummer, decided not to buy for that reason what a waste of time. Who would purchase something sight unseen?
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September 2023 by chrissy Morris
I would stay with company for a very long time Micheal and Chris. Had put in a brand new furnace in our basement. Mr. Michael was very polite and explained everything he was doing in putting in the furnace they both was very friendly and professional.
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July 2023 by Ben Leidenbor
Top tier customer service. After a botched 1st delivery, Eric made it right with an entirely new set of washer/dryer units. The 2nd delivery crew was exponentially more professional. I’ll be buying from them again.
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July 2023 by Ruth S.
They were very helpful and appliances were delivered quickly. The water heater was delivered the next day I have used them several times and would highly recommend them
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July 2023 by Jalf
Working with Don K from the Florence store. We purchased a new upright freezer and a new refrigerator with the freezer on the bottom. Don was very knowledgeable and helped us find the perfect appliance for our space. All around great experience.The delivery men were so great, too! They were so respectful of our home and made sure both appliances were installed correctly. They leveled each appliance and made sure both were working correctly.
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July 2023 by Al Turnwald
Diagnosis to purchase to installation went very smoothly and professionally. The removal of the old air conditioner, installation and leveling of the new, and all clean up was very much to our satisfaction.Thank You. We will look to you for further purchases and service.
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July 2023 by Darrell Miller
The installers arrived in the early part of their time frame. Everything was completed in a timely manner. Recker and Boerger were the best price out of 5 estimates
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July 2023 by Bonnie Finn
I am pleased with my new air conditioner. The gentleman answered all my questions and installed it in a timely manner. He cleaned up the work area and left everything in good order.
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July 2023 by James Hosea
Replaced my water heater. Quotes were quick with everything spelled out, schedule was timely, and installers were very professional. Saved a lot of money
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July 2023 by Kami Hines
Amazing customer service, competitive prices, 24 hour delivery and set up! We love our new refrigerator. Thank you.
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June 2023 by Denise Wolfer
We buy all of our appliances at Recker and Boerger and recommend them to friends and family looking to purchase an appliance. The sales staff are all very nice and knowledgeable.