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March 2023 by John M.
I'm a Instacart employee and the bagger put soft item on the bottom of the cart. I scanned the heavy first and cold items, then the soft. They need to train some of them again.
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March 2023 by Rhonda S.
I had a similar experience to another review - difficulty getting riding carts. I went about ten times in a row to get groceries and each time there either wasn't a riding cart or they weren't plugged in to be charging. I called after about ten unsuccessful attempts to get a riding cart to get my groceries and like the other person who left a review, I was talked down to with an attitude that almost said are you too stupid to figure out that if the riding carts aren't out there we're busy and someone else is using them and/or when someone returns the cart it's not our fault if they don't plug it in. Finally, I became desperate and went with my walker even though I'm only supposed to use that for support on short distances and I ended up on my back in extreme pain for days. Now, I go over to the store in Covington, Kentucky because someone told me if they're out of riding carts that their staff will get you seated comfortably while they look for a riding cart and if they are all in use they will keep checking on you until someone is done with theirs and they always keep them plugged in, and that was my experience when I went to the store in Covington. They are so nice to the handicapped in Covington.
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March 2023 by Jennifer M.
Apparently employees are under the impression that it's up the customers to keep the electric carts for the disabled charged. Out of the four carts only one was charged and available this morning. When asked about about it I was waved away with an annoyed attitude by the very rude employee. That is unexcusable!
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February 2023 by Steve L.
Krogers needs to have more cashier staffed registers available. 3 is almost NEVER ENOUGH! I don't want to work for Krogers for free in the self-checkout lanes! Limited selection choice for most things. The only things keeping me shopping there anymore are the gas points and that Jungle Jim's is too far of a drive for regular shopping. GFS, Findlay Market seem like good options as well.
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October 2022 by Megan M.
Always nice to me and yes prices have gone up! And there is a coin star here! A Starbucks at this location!
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March 2022 by Patrick P.
Constant joke. Worst Kroger in the city. Excuse after excuse here but this is the ONLY Kroger with 2 lanes open during rush hours. Only Kroger with shelves half empty still. It's horrible they have no one around here to compete with.
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November 2021 by Scott N.
Before we moved to California, we lived in Hartwell and shopped at the Hartwell Kroger. Seven years in California and we're back. We now live in Delhi and the Delhi Pike Kroger is within walking distance. I think four Hartwell Kroger stores could fit in this one. I like the size of the store, though it will take a while to become familiar with where everything is. It seems very confusing, but I'll learn. The store is generally packed, but then again it is holiday season. We had prescriptions transferred to the Pharmacy, which is crazy busy. Staff seem very nice.
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November 2020 by David C.
Customer service at the Kroger store on Delhi Pike is amazing! My recent morning grocery shopping experience resulted in a huge overcharge on my debit card that I didn't catch until late in the afternoon. The next morning, I went to the customer service desk with my receipt and explained the problem. I expected a hassle and lengthy wait time while the matter was investigated, but as it turned out, I was very wrong. Jim F., quickly identified the error and refunded the overcharge amount to my bank account within a few minutes, hassle-free! Many thanks to Jim and the customer service staff for their excellent job knowledge and professionalism.
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November 2019 by Carson Hunt
Great box
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January 2019 by Alexander P.
Undeniable laziness vs. prudent use of time?: the age olde question you're asking yourself when you consider online grocery ordering with pickup. After just one experience of using Kroger's ClickList/Pickup I can say, "we are living in the future... adapt or else!" I'll admit I was hesitant to place an online order for groceries: will the produce be fresh? Will the roast cutlet be the one that I would have picked? Are the eggs going to be broken? Well, I put it all to the test. The eggs: unbroken. The produce: going to make some killer guacamole. The roast: perfection. Everything was just as good, if not better that I would have picked out myself. Three thumbs up! *wait* ClickList (now an archaic term Kroger is phasing out, apparently, it's just called 'Pickup' now) is free for the first 3 orders, then $4.95 afterwards. So, I have a theory on this. First, as some background, we live in the age of the Digital Coupon. That is, if you don't load the coupon to your shoppers card/ app, you don't get the discount: the potential to overpay if you don't use the app/computer beforehand is not only real, it's VERY probable. Secondly (and more recently) we live in the age of the ClickList/Pickup *only* coupon: coupons that you only save if you order online and pick up curbside. So, there are many weekly deals that you WILL miss if you don't plan online beforehand and also use pickup. See, your shopping needs to adapt. Laziness vs. good use of time: it's the latter. Obviously everything purchased on your shoppers card is tracked. With online ordering: this is less 'Big Brother' and more 'Godsend' as you can quickly comb through past purchases to build your order. It's even easier than walking up and down the aisles, hoping you don't miss anything and that your memory triggers. It's also smarter: when you buy your groceries based on healthy planning and not chance encounters with the geographic arrangement in the store: you make more efficient, deliberate choices. So back to my theory: even after your 3 free orders run out (when the $4.95 fee applies) - I would argue the fee SAVES you money. Obviously, time is money and sure, the most surface level analysis will appeal to this fact. For this convenience alone it might be worth it to pay $4.95. Second level analysis: if you plan all of your shopping with the app, you miss zero digital only coupons, and zero ClickList only coupons: does this amount to at least $4.95 a week? Very probably. Third level analysis: your efficiency increase alone (by making smarter, more deliberate decisions and the ability to plan for healthier meals) is within the margin of error for making one bad purchase choice. Getting tempted one time to buy a snack could easily be $4.95. In 2019 my resolution is to eat and live healthier. As the old adage goes, "work smarter, not harder." Put in the effort: plan your meals. Find healthy recipes online, stick to them and use the resources that favor good planning (like ClickList) to save time, money and be efficient. Kroger certainly impressed me with this service, and while there's a lot of room for improvement...you're living in the future: take advantage of it.
