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July 2023 by Patty C.
We got new tires when got truck back had no brakes they broke the brake line fluid all over the inside of truck and where they lifted it up in garage. They better take care of this.
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May 2023 by Glenn C.
I like costco better but they are fine for what they have. Deals of month are nice. 4.99 chicken is great. Hard to get in tire appointment. Long lines at checkout and servicedesk. They are pushing self checkout or app checkout. Charges for delivery or pickup. Gas is cheaper in price. Not a lot of employees on floor. Sample days are fun. Desserts are good deals. Most portions are big.
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December 2022 by Tammy W.
I joined Sam's this past summer because they were offering a deal on memberships. I have a love/hate relationship with this location as many times the service sucks and the stuff are "out to lunch." Other visits though are great and staff are helpful and selection of products is great. I do like the experience at Costco (next to my work) better but the convenience of Sam's close to my home pulls me there.
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November 2022 by Luis A.
Today I had the worst experience I've ever had at any sams club. The "manager" Calvin was extremely rude to my wife and I because they messed up a cake that we ordered and we just wanted a new one with what we ordered. When I showed up to pick up the new cake he had the audacity to tell me he was going to revoke my membership, had three guys escort me out and rudely asked for the cake back so he could resell it after it had already left the store for a few hours. Calvin is very unprofessional and rude.
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November 2022 by Michael B.
Walmart very own Big Box store Sam's club. This location is always clean and well organized the staff are always helpful and willing to take time to help. Highly recommend this Sam's location.
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December 2021 by Valerie Rinehart
It was such a breath of fresh air today ! I was shopping this afternoon at Sam's Club and my toddler fell asleep in my arms before I could get checked out. The checkout process was so smooth! They unloaded my cart for me and helped me with 2 different transactions with nothing but smiles!! The best part was on my way out someone jumped behind me and asked if they could push my cart to my car for me while I carried my sleeping child. It’s not always easy shopping with kids but today was such a great experience!
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October 2021 by Randy Basham
Friendly Service ,Awesome selections
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September 2021 by Shawna McFarland Cundiff
This is by far the best Sam's we have went to. Florence KY is closer, but this one is worth the extra drive.
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August 2021 by Crissy Turner
I just have to leave a review about my experience today. Every single worker that I came in contact with said hello to me and my daughter or good morning. It was really nice. Then I left to get gas at the Sam’s gas station and my daughter was crying in her seat so James at the gas station offered to pump my gas so I could hold my daughter. I just want them to know how helpful that was! It’s very stressful when you have a screaming child. So THANK YOU!
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May 2021 by Bryan S.
Sam's is horrible. The variety is not good and you are better off going to Walmart since they have a better selection. Don't get me started on the parking spaces. Who design it? Sam sucks!
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February 2021 by Mike Stoehr
Went shopping today at my local Sam's Club and wore my mask as required by Ohio law. Unfortunately there were several shoppers not wearing masks at all and just leaving them sitting in their carts. Others had their mask pulled down around their neck or not covering their nose. Most people wore masks and showed personal responsibility for themselves and others. I asked several shoppers to wear their mask and they pulled them up but then pulled them back down after I passed. We
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November 2019 by Dalenna D.
Unfortunate how slow the service was here. I got one Bob Evans's giftcard via Sams Club Pick Up and it took nearly 20 minutes waiting at the pick up desk to get some help. I even tried to get some help from the door greeter but they ignored me when I tried to say hello. I dont know what is more humiliating... saying hello and being ignored or standing in front of a person asking for help and them staring at you blankly while talking into their headset...not acknowledging you at all. In summary this was a horrible experience for me and I think upper management needs to take a look at how they train their people to take care of their guests... I've never felt so uninvited in a public space.
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March 2019 by Amy Cook
Great value
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December 2018 by Lydia F.
My mom and I went to Sam's in Eastgate for some last minute Christmas shopping. We received help from an employee named Billy. He had excellent customer service and seemed happy to help us. Thanks to Billy my dad will receive a "bug a salt" for Christmas. It's unfortunately not common to have this good of customer service anymore now a days. Give Billy a raise! He definitely deserves it.
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June 2017 by Harrison G.
Great Sams Club with friendly staff it is so nice and fun to got through. I buy Berenstain Bears stuff a lot . I come and buy books. The bulk food is really good and they also have a good selection of clothes for a good price. The cereal is cheap here too. The staff is so friendly and they have the Wi-Fi. The clean restrooms are also a plus.