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March 2024 by Mitzie M.
this company sold us a very expensive cabinet and when it arrived with its packing falling off and clear damage underneath we refused delivery. they say all the right words of apology and that your full refund will arrive in 3-5 days but 11 days later they will say they just got to it and you should be waiting another 3-5 days. no explanation why despite their email confirmation of when we would see our funds returned. so plan on this company hanging onto to your money for quite likely over 2 and half weeks more at least. NEVER ever shop here unless you want horrible shipping, damaged goods, terrible customer service, and you don't mind not seeing your money back for a long time. The customer bears all the responsibility and burden for their sending damaged goods.
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October 2023 by Tania Ysais
These folks are so passionate about their work and customers. They make customers feel valued and heard, it's refreshing.
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October 2022 by Jess Evans
I ordered 4 sets of headphones on 09/03/2022. They promptly processed my payment. Then I waited. And waited. I inquired on 09/14/2022 and was told my new ship date was 09/22/22. That date came and went. I inquired again on 09/29/22 only to get an email this am saying that my 1 (single????) headphone would ship on 10/28/22.I understand that there are covid related delays. I want to know why no one thought to send an email that the order would not be fulfilled for 60 days. If you do not have a product and have no idea when you are getting it back in why is it available on their website? Why did I have to chase after customer service to find this out? I have asked for the order to be refunded. I will be placing the order elsewhere and will never order from them again. Customer service and communications matter.
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September 2022 by Jessica E.
I ordered 4 sets of headphones on 09/03/2022. They promptly processed my payment. Then I waited. And waited. I inquired on 09/14/2022 and was told my new ship date was 09/22/22. That date came and went. I inquired again on 09/29/22 only to get an email this am saying that my 1 (single????) headphone would ship on 10/28/22. I understand that there are covid related delays. I want to know why no one thought to send an email that the order would not be fulfilled for 60 days. If you do not have a product and have no idea when you are getting it back in why is it available on their website? Why did I have to chase after customer service to find this out? I have asked for the order to be refunded. I will be placing the order elsewhere and will never order from them again. Customer service and communications matter.
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July 2022 by Joe H.
Shipping charges of $101.95 for foam ear cover replacements for headsets. Bought from Amazon $8.71 shipping.
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March 2022 by Anita M.
We needed 2 classroom tables and ordered them in January we were told they would arrived in 2 weeks. Shipping was over $150. It is the middle of March and we still do not have the tables. We tried several times to cancel the order and were told that there is a cancellation fee and we would not receive a full refund. This company is not reliable and we would never order from them again.
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March 2022 by Mary T.
I wanted to purchase ONE pair of child's science goggles. Like $11.00 and change. This company gouged me for $21.00 in "shipping and handling". School Outfitters is a racket. Yeah. That's "what else I got". So not leaving you "hanging". More to add: the gift I bought I expect to be delivered very soon. And the "more to add" is that I would never recommend this company to anyone.
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October 2021 by Maggie Kennedy
One of the wheels broke off a lectern that we purchased 4 or 5 years ago. Even though they couldn't find the order (I didn't have the original order available), they offered to send us replacement wheels free of charge. This will certainly have me looking at their company the next time we have to purchase something.
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September 2021 by Michael Skazinski
Do not use this company! They will tell you what you want to hear about delivery dates but nothing actually gets delivered on time. Don't even try to get an update on your order or a straight answer from customer service. If you don't hound them, they won't even bother contacting you. I'm two weeks into school with no desks and no answers.
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June 2021 by Michele M.
It's rare that you can contact a business a year later and still get incredible Customer Service-This is what you get with SchoolOutfitters.com. My HOA purchased come Outdoor Tables from this website last year, I needed a replacement top this year, Caitlin was simply AWESOME! Not only did she help me, she went out of her way to help me. I would not hesitate to recommend this company to anyone!
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March 2021 by June M.
It has now been nearly TWO MONTHS since I ordered a height-adjustable stool When I received the first notice of backorder, I thought, okay, a lot of people are working from home so it's not surprising to have a backorder. I decided to be patient. Now I have received two more notices of backorder. Each time the "backorder clears" date arrives, they push it back further. And I wait. Not only do I wait, but they have offered extremely poor customer service. They have not apologized for this continued delay. They have offered no compensation for this continued delay, such as a waiver of the delivery fee, a discount on the item, etc. Product ordered : January 17 Notified on January 19: "is on backorder until 3/2/2021. Your order should ship 1 to 2 business days after the backorder clears" Notified on February 23 : "is on backorder until 3/10/2021. Your order should ship 1 to 2 business days after the backorder clears. " Notified on March 9: "is on backorder until 3/19/2021. Your order should ship 1 to 2 business days after the backorder clears. "
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October 2020 by christopher r.
Buyer Beware! No Backsies. Just purchased a height-adjustable stool. The seat cut off the circulation in my legs and therefore was unusable. When this was communicated and I asked to return it, they declined. The "customer service" is an utter farce. They couldn't accept the product back because "it was assembled." The 30-second assembly required inserting a pole into the base and the seat. Okay, sure. It's one thing to sell inferior products. It's another thing to screw your customers with a 0% satisfaction policy.
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July 2020 by Nate Garland
Don't waste your time here. Buy from a company that has the product in their own stock vs drop shipping. I refuse to deal with drop shippers. School Outfitters sat on our order for 2 weeks before telling us the item was out of stock. They claim they "informed" us because had we clicked their tracking link, we would have seen the delayed status. I call bogus. Our company calls or emails customers directly when issues like this come up.
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November 2019 by Woo Jo
This company shipping service is TERRIBLE.DO NOT USE this company.Customer service is so bad, too.I never use this site.
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November 2019 by Matthew A.
Never again. I made an order for a utility cart on Oct 4th and it just arrived today (nov 18th). I will use Amazon or another vendor going forward.
