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November 2023 by Google user
Rented in this facility for a short duration, I no longer have need for the rental but there is no information and no portal online to cancel. So far I've called 8 times to their store and have not been able to get a hold of anyone. Would not recommend doing business here if you plan to only pay for the months that you need it. Honestly just posting this one star review because their account seems active enough on here. More active than their phone line at least.
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September 2023 by Teri Brown
Great place to storage your items nice and friendly people with good customer service as well as nice prices highly recommend
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July 2023 by Becky Koenig
Charged me for a Extra Month and Months later stillllllllllll cannot get a refund because “the owner” has to do the refund and is “never” there I just keep getting a run around it’s going on 3 months of calling and going up there! Had the unit for 3 weeks got charged for 2
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May 2023 by Dora Williams
I canceled my rental 1/1/23, the fee was taken from my account and I storage continues to give me the run around when it comes to refunding my money. I have contacted the Ohio attorney general’s office for assistance.
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May 2023 by Yunick Kendall
I’ve had wonderful experiences here at this storage facility. The staff is great, friendly, funny, and attentive. They are very helpful and mindful to your specific needs and concerns. Thank you, Brooke and Nick!
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March 2023 by tawnya singler
I can’t say enough about how smooth, easy and reasonable Robert made this process for me. He brought a cart to me anytime I needed it to move things around. Always so professional and helpful. My things were kept safe and secure while in storage at Montfort Heights under his care. Thank you Robert Beatty, Property Manager! It was a pleasure doing business with you!
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March 2023 by Aarika Itodo
One of the highlights of my 4 years of renting a unit with iStorage was the excellent customer service I received. Robert was always knowledgeable, attentive, and enthusiastic about serving my storage needs. I highly recommend this location.
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February 2023 by saber59 beloved
Mr Robert, at Cheviot location, is very helpful and always professional. Gets customer taken care of quickly and he does what he says he will do. Greatly appreciate his great customer service. D.C.
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February 2023 by myfavfewtunes13
I needed to rent a storage unit for a short period of time ( or so I thought)My initial impression was that the facility was safe enough, indoors & no chance of getting wet or cold. The overall experience was that of a Ma & Pa business. The personal attention received felt very personable, helpful & very kind. Talking with Robert, felt like catching up with an old Friend. There was a special going on that offered a discounted rate. Which I really liked! I’d definitely use this storage again & I highly recommend as well!!!
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February 2023 by Valdasia Merrick
Customer service with i-storage for over 5 years has always been good. The positivity accelerated when Robert assumed management. Via telephone or in person, he is friendly and kind in manner, efficient, intelligent, and a great communicator. Robert returns calls promptly and, basically, is dream representative of the company to the customer. It's actually good to hear his voice on the other end of the phone. I recommend i-storage enthusiastically to anyone.
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February 2023 by Donna Clapp
Robert is the best! Whenever I've needed to call in or stop by with questions or to make a payment he is always courteous, kind and professional. He is a pleasure to work with in times where customer service is not always a priority for everyone or every business. Robert is a wonderful asset to iStorage!
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February 2023 by Cami Magette
I really appreciate the help & information that Robert gave me regarding my storage unit. He is professional, helpful, courteous and his customers service is unmatched. Thank you Robert for being the epitome of customer service.
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February 2023 by Shainna Ward
Having a storage unit for some is simply a temporary holding space for furniture. As an entrepreneur having somewhere to store equipment needed on a daily requires a significant amount of trust and availability. Thank you Robert ( locations manager) for your exceptional customer service and prompt response whenever needed. We trust and appreciate you with our belongings.
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February 2023 by mrchocolateboy67
The Storage Unit Was Very Clean, Well Maintained, Spacious, And Accessible. The Property Managed Was Courteous, Friendly, And Honest. The Price Was Reasonable. I Highly Recommend iStorage To Anyone Looking For A Storage Unit. "Who Dey"
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February 2023 by Chauna White
Mr. Beatty always provides amazing customer service when I have to stop into the office. I’ve been renting from store 8668 for the last 10 years and Mr. Beatty is the first Manager or employee I can say a lot of nice things about! His only flaw is his choice in college (Go Bucks) and professional (Who Dey) football teams but nobody’s perfect! Lol. Mr. Beatty is wonderful and deserves to be celebrated!
