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April 2024 by Mary DeWitt
Clean and friendly
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April 2024 by Claudia McCarthy
Great customer service!!!
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April 2024 by Joel Hand
Everything was awesome. Very fast. Happy customer.
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April 2024 by Gerald Green
Savion was amazing. First time getting a storage unit. He was well informed and answered all question I had. Very polite young man.
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March 2024 by Brian Bush
Savion was very polite and helpful setting up my account. The office and storage units are clean and neat. Dec 2023March 13, 2024After two months, iStorage raised my monthly rental rate by 13%. I received notification but no explanation. My new rate is $10 higher than the advertised rate on their website and $15 higher than it was when I signed the agreement in December. The CSR said the online rates are based on supply and demand but they show only one unit available in this size. Not sure they know how supply and demand works. Also, no way of knowing how many more increases I'll receive this year because the rates are apparently arbitrary.
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February 2024 by MK Horn
Fantastic service easy-going great price very happy
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February 2024 by Cannan Stevens
Store 8661Walked into the store super easy transition from phone call to storage unit would highly recommend this store and their customer service representatives. The guy working the desk very professional and Courteous.Most of all he was very helpful with the terms and conditions and made that a priority. Forgot his name!! But wonderful experience.
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February 2024 by Juan Raymundo
I love to storage my goods in this storage location. The stuffs are nice and price is good!
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January 2024 by Staci Smith
I am a longtime customer of iStorage Blue Ash and can personally attest to it being a very professionally well-run, well-maintained facility at which to store property.As an added plus, the property manager, Savion, is extremely personable, kind and accommodating, always making himself available to answer all inquiries whenever called upon.I highly recommend iStorage's Blue Ash location as the ideal safe, clean and convenient place for every storage need.
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January 2024 by faubio boris
Great service
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November 2023 by Vicki Kidd
I rented a unit at the Rossah Rd location in August 2 months later Oct I got à notice of a rent increase.That is ridiculous!
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November 2023 by Olivia Hunley
Quaint, 1st-level, climate-controlled options; availability here. Also, plenty of moving and packing supplies are always at an office. Ask a Property Manager at Blue Ash!
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November 2023 by Tracy Bell
Great customer service and friendly staff! Thank you!
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September 2023 by Annamaria Ranieri
The storage facility itself is nice and clean, and I trust my belongings are safe. The downsides are it’s nearly impossible to get a call or email answered and my rate has already gone from $120 to $155 in my first 3 months of renting my new unit and I got no notice of this increase. Same thing happened when I previously rented from them for a couple years. Ended up calling other locations to get assistance at times.EDITReached out again and told I would have a response in 72 hours, it has been well over a week. Calls and emails still ignored. Been using them for 3 years but I'm done after this.
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September 2023 by dee f
Rented 2 storage units over past 3 years. Savion the site manager is very professional and responds quickly to concerns. Facility is easily accessible from highway and maintained well. Would recommend for future storage needs.
