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March 2024 by Dan-the-Man
EJ is the man. He was great helping me pick out a couch. Patient, friendly, and not pushy at all. He was very helpful. Huge Buckeye fan too. : ). I highly recommend Ej and Sim's.
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March 2024 by Brian Hall
The team at Sims Furniture Eastgate are very friendly and helpful. I purchased a sofa from a different, online store and didn’t get what I was expecting as far as comfort and quality. To return the sofa though, I needed bigger boxes since I unfortunately threw mine out.The team at Sims went out of their way to help me find boxes I could use for my return, even before I had intentions on buy anything from them. While I was there collecting the boxes I decided to check out what they had and ordered a much better sofa.Thank you Sims team for all of your help!
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March 2024 by Candace Cruse
I received the most amazing customer service from Mark at this store. He was so kind and considerate to our needs regarding our price options. Mark is an incredible, genuine person who made buying a sectional from their store a no brainer. I could not recommend this store enough!! 11/10 for the employees, delivery, and product.
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March 2024 by April Plummer
We went into the store to look for a new couch. The woman inside was very nice and helped us look at several different ones. The had a big selection of different furniture around the store, however not what we were looking for. Excellent customer service and if we need something else in the future we will return.
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March 2024 by Reva Brooks
Thank you for the wonderful service. Jessica was definitely a help in getting my bedroom set. I was given time to think through what I wanted and was able to get just that. In the past Jessica also helped me get patio furniture which was a year ago and that is when all of this started. I love the friendliness and that I wasn't rushed and also the courtesy that was given. Thank you Jessica for your kindness and friendliness. I am definitely a loyal customer because of what you all do. Thank you.
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March 2024 by Jessica Neal
Jessica was fantastic. We told her the general idea of what we were looking for and she found us the living room set that matched all of our needs. Super happy with our purchase
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March 2024 by John Shannon
Jessica was very helpful in helping us found our new couch! And when there was a mix up in the warehouse we got free pillows. Thanks Jessica!
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January 2024 by Rae R
Jessica was so wonderful! Made sure we were happy & made a great deal for us. Also, the sales workers were woman & let us roam on our own which was so wonderful! Oftentimes men will follow me around furniture stores and not let me do my own thing which sucks, so I was so thankful Jessica took care of us the way she did. Couldn’t be more happy with my purchases. Absolutely will be back for any furniture needs in the future & send others that way!
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January 2024 by Nikkimann1969 Clermont County
From the minute I walked in the door I knew this was the place I wanted to purchase my living room suit. I New # exactly what I wanted before I got there and to my surprise everything I wanted was in their showroom! They have so much in stock, there’s no waiting period! For a few things that is not in stock, they are adamant about it getting it delivered as quickly as possible!The first person I met was Jessica who greeted me, and then let me wander around without following me like 2 other furniture stores in the area!She was close enough to ask her questions, but was not on my heels like I’ve Experienced with the others. FF, AF, & others Suffocated me and made me feel obligated to buy the first thing I saw.Jessica answered every question I had, and went out of her way to look things up in the system and their catalog. There wasn’t a question left unanswered. She also gave me ideas I didn’t have.She took The time to go to the warehouse a couple times, so she could give me accurate information instead of the “well, maybe…” that I was getting from other stores.The prices are unmatchable! The quality of the pieces in the store are excellent, better than the others, and the staff blew me away with their friendliness and curiosity!Not only was Jessica courteous, Informative and knowledgeable, but she made me feel comfortable to take my time. If you are questioning SIMMS furniture, let this be your deciding factor!I personally saw a few pieces that were identical to the competitors right around the corner, but the price was almost double!They offer financing options to fit different situations, not just one “take it or leave it.” Oh, and the ‘90 days same as cash’ is Hard to find these days, but they offer it.Thank you Jessica for being you! It takes a special personality to be in this industry. I could overhear her helping others and she gave them the same help. That is a special quality that’s been lost the last few years, but not at Simms!If I could give 10 stars, I wouldn’t hesitate!
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January 2024 by Cindy T
Jessica did a wonderful job! We did not feel rushed. She was able to help me locate exactly what I was looking for. Highly recommend!
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January 2024 by Patty Cornell
Great customer service and furniture quality!
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January 2024 by heather hinkle
EJ was great to work with. He was very personable. He even went to the back to grab a pillow to our set for our kid, so he could have it same day. I 100% recommend visiting EJ for all your needs !
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December 2023 by Elle Petry
Jessica was fantastic. I called ahead looking for a bed frame that I thought would be the best fit for my need. I needed it that day and unfortunately that item was not in store. Jessica quickly scanned other options and found a platform frame that was equal in price and honestly the easiest thing I’ve put together in my life. Will most definitely work with her again in the future.Thanks Jessica!
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November 2023 by Dee Jodrey
Had a great experience recently with Jessica , affordable prices, and quick delivery
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November 2023 by Bethany Castle
Went to Sims furniture at the Eastgate location, looking for a mattress, and Ms. Allie H. came over to offer assistance. I am not usually a fan of sales people because they never leave you alone. Allie gave me the basic info that I needed and just let me shop. It was one of the most stress free, hassle free experiences I’ve had while making a big purchase. If y’all want a peaceful shopping experience, go ask for Allie at Sims Eastgate.
