Smitty's Cyclery is a highly regarded bike repair shop known for its excellent customer service and expertise. Customers consistently praise the honesty and straightforwardness of the staff, who prioritize what is genuinely needed for their bikes. The shop has a fast turnaround time for repairs, often completing work within hours and returning bikes looking like new. One customer highlighted the exceptional effort the team put into finding replacement screws, emphasizing their commitment to helping rather than just making a sale.
Smitty's also offers a 12-month free adjustment policy for bikes purchased from them, with staff going above and beyond to ensure satisfaction. Customers appreciate the opportunity for test rides and the personalized service when selecting new bikes. Even during peak seasons, the staff remains accommodating, making it a point to provide timely updates and flexible pickup options.
Whether for repairs, maintenance, or purchasing a new bike, Smitty's Cyclery is recommended for its friendly atmosphere and dedication to customer care. With a focus on quality service and fair pricing, Smitty's stands out as a top choice for cyclists in the Cincinnati area.
Mike and Gale are amazing people. Don’t buy your bikes anywhere else!!! Support small businesses and great people!
August 2026
Props to Smittys i very impressed with the service and timeframe. We need help promote this small business its underrated and under advertised.
May 2026
fantastic shop. very helpful folks. nice supply of bike accessories. no upselling - the owners gave me advice to save me money on a service but I opted to go for the slightly more expensive service. owners are helpful and not condescending.
