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March 2024 by Korey Ellison
Smoothie was disgusting. It was crunchy, had huge chunks of ice all through it, and wasn’t even hardly blended. I don’t even know what that random white powder is at the bottom. I can’t believe I wasted $9 on it. Not to mention the staff have attitudes and act like you’re a serious inconvenience by just being there. I love smoothie king, but this location needs to get it together.
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March 2024 by Elton Toska
It was my first time going and the lady at the counter was very rude when I ask about the addon’s to the smoothies. Horrible experience!
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January 2024 by nate steinle
Terrible staff who were non verbal and very rude. I had a worker roll their eyes while i was telling them thank you and to have a good day. Fix your store smoothie king!
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January 2024 by Emma
Rude and don’t even listen tbh? RUDE AND DON’T LISTEN there we
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January 2024 by Marika Mitchell
Honestly today was our worst experience at this location. Not only did it take almost 30 minutes to get our smoothies from the drive-thru with only 1 person in front of us, but they had to ask us multiple times what we ordered. Also the employee at the window took a personal phone call while the window was open, leaving the poor girl making the smoothies to do a majority of the work.
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January 2024 by David Ramos
Walked in, 5 people working, everyone looked at me, ignored me for at least 3 minutes. No “we’ll be with you…” walked out. Terrible service. I spend $20 every time I walk in, not good.
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November 2023 by leelo513
THEY ARE SOOO SLOW!!!!
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November 2023 by Julian Steele
This Oakley location has definitely changed me and my wife spend plenty of money there , my wife spends extra for Blueberries and Bananas in her Pineapple Pure Recharge. She had issue again with them not adding the extras she pays for, we sometimes have more issues lately with the product we pay for, but we never even complained or mentioned it lately.My wife tried to call and talk with Manager Macy but they keep telling her she is busy I believe they have caller ID. In Closing We will return back to Tropical Smoothie Cafe' . I do see the problem like one of your reviews stated Teenagers aren't focus enough.
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September 2023 by Zack Mcknight
Horrible attitude from manager and employees only interested in closing store. Currently 840 and manager was upset me and another customer were let in and promptly made sure that doors are now locked
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September 2023 by Randy Jones
I’ve been going to smoothie king for 15 years. I’ve hit every location in Cincinnati not only is this location the worst by a long shot but it’s consistently getting worse every single time I don’t know if it’s the terrible stance in their attitude or entitlement or just pure ignorance of the recipes that make smoothies good for the Bility to make things right when they make a mistake… Save your money at this place, this place is rotten
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September 2023 by Jonathan Donahue
Usually I have a good experience at this location, but recently there was an incident that needs to be addressed:I was the only car in the drive thru, I pulled up to the window and was greeted politely. Immediately after, one of the staff, probably a manager, barked at another worker (who sounded like she was cleaning dishes, an essential task) that the drive thru time was at 5 minutes (I had been there for 60 seconds). A blatant lie to control a subordinate.The worker put together the smoothie and another staff member took it off the blender before it was even ready so I got a nasty, chunky beverage and had them remake it.I work in fine-dining so I know how staff are meant to be respected by their superiors. This was inappropriate and should never happen in any establishment.PS. Please, for everyone’s sakes, change the pre-recorded message at the speaker. It sounds so unnatural and non-genuine.
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August 2023 by Shannon E.
I did submit my review to your website as you asked the first time over a week ago and gave u my personal email in that review expecting to receive some type of reply or update but still nothing
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August 2023 by Shad P
Im going to start letting these establishments know about themselves with bad reviews.The wait was too long for me to be the only one in the drive-through and the boy with the gold tipped locs forgot what I ordered and asked me what I ordered??? And I asked for it to be in a foam cup and it was in plastic. I earned a $2 reward after my purchase and don’t even want to use it… I’ll probably use it at another location but the facts still remain.Get it together.
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August 2023 by Sebastian K.
Hands down one of the worst places to go to. Waited in the drive through for 40 minutes when there was only 5 cars in front of me. Will never be back. Each car was at the window for at the least 8 minutes. ITS JUST SMOOTHIES. Should never take this long
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August 2023 by Emily N.
Very refreshing, especially on those warmer summer days! Got the Metabolism Boost Strawberry Pineapple
